Altitude Software takes part in Middle East Contact Centre World Forum 2006

Unmatched understanding of the region's contact centre business needs

As part of the main CCW conference programme, an Altitude Software speaking slot is scheduled for Monday, June 12 at 11h30. One of the ways in which Altitude Software will guide CCW 2006 delegates understand the key value of world-class contact centres is by drawing on the company's considerable expertise and reach within the MENA market. With customers ranging from banking leaders (Banque Saudi Fransi, Dubai Bank, National Bank of Abu Dhabi, Abu Dhabi Islamic Bank), to CRM Outsourcers (Atento, Infocall, Etisal, Perfect Presentation), and from National Governments (Bahrain Ministry of Commerce, Saudi Pension Fund, OFPPT), to ISP/Telco operators (PTC Yemen, Zajoul, Atheer), Altitude Software has created an unmatched understanding of the region's business needs, and that knowledge base will be available to assist CCW Delegates. "Altitude Software is widely recognized as an industry leader in the MENA region, and I am confident that our delegates will value the opportunity to hear about some of the most successful contact centre operations in the region," commented INSIGHTS President, Dominick Keenaghan.

Advanced Contact Centres as the Cornerstone of Any Effective Enterprise CRM Strategy

Altitude Software is a specialist global vendor of integrated solutions for the contact centre. The Altitude uCI (Unified Customer Interaction™) suite has a ten year plus track record of outstanding results in contact centres worldwide, having won over 25 Industry Awards for Innovation and Performance in the last few years. Altitude uCI is a suite of customer interaction management solutions for customer service; help desks; collections; order desks; proactive marketing, sales and service and business process management. A solution with the broadest coverage, Altitude uCI supports both open and proprietary VoIP solutions, leveraging the detailed know-how of the contact centre operational aspects, from agent coaching to IT management. The continuous bet on innovation, brought all Altitude uCI features to new VoIP platforms, and adds support for new media like SIP, MMS and 3G Video.

The Most Significant Contact Centre Conference to Be Held in the Middle East Region to Date

The second in the series of INSIGHTS' Middle East's Contact Centre World 2006 Forum (CCW '06) events is slated to take place June 11 and 12 at the centrally-located Fairmont hotel in Dubai. In a format that combines proven educational techniques, lively entertainment and an inspirational experience, the CCW 2006 Conference will deliver content, guidance and strategy optimised to boost call centre development in the region. In particular, regional professionals will explore the key operational functions they need to keep in balance for optimum performance in their call centre and development plan strategies they should adopt to ensure they achieve a maximum ROI (return on investment) for their company. According to INSIGHTS President, Dominick Keenaghan, "The Middle East Contact Centre World 2006 Forum will explore the life cycle of contact centres to unearth previously hidden opportunities, to ward off potential dangers and to discover the true gems of value that have eluded so many regional call centres for so long."