Mena Telecom opens first retail outlet in Gosi complex

The store was officially opened by Capital Governor, Shaikh Humood bin Abdulla Al Khalifa; Mena Telecom's Chairman Mr. Abdulhakeem Al Khayyat and other officials.

Mena Telecom's GOSI Complex outlet will serve as a dedicated one-stop shop for all the telecommunications services that the company offers which include: Carrier Pre-Select Services (CPS) that offers customers lower rates of 30% on their international fixed lines calls; Two Way Satellite Service, which implements cutting edge technology that allows users higher data rates than most systems. A powerful combination of access schemes means Mena Telecom users are guaranteed increased bandwidth, performance and efficiency; Broadband Applications, with competitive data rates up to 6.1Mbps on outbound and 1.6Mbps on inbound, Mena Telecom's broadband applications are high-speed, efficient, cost- effective and can suit varying needs and International Calling Cards, "Mena Talk" offers a prepaid, pay as you go service, which allows users to benefit from a significant reduction in IDD rates. Unlike most other calling cards, Mena Talk charges per second, optimizing customer's talk time.

Trained customer-service representatives will be on hand to answer customer queries, assist customers who wish to subscribe to Mena Telecom's international fixed line services Carrier Pre-Select Service, process bill payments and offer advice on all of the company's products and services. Mena Telecom's recently launched, pre-paid, international calling cards, Mena Talk will also be available at the outlet.

"The emphasis we place on customer service distinguishes Mena Telecom from the other entrants to the telecommunications sector. We believe that customer service is the founding stone of any reputed establishment and in that respect we strive to provide our clientele with outstanding customer service at all times. Whether at our retail outlets or over our 24 hour helpline all Mena Telecom customer service agents go through rigorous training and induction procedures to ensure that all their interactions with customers are informed and professional," said Abdulhakeem Al Khayyat, Chairman, Mena Telecom.

Abdul Razak Jawahery, Vice Chairman & Managing Director, Mena Telecom, commented on the opening of the company's first retail outlet, "As part of our company mandate to make our products and services accessible to all our customers we have opened our first flagship retail outlet at the GOSI Complex Thus far, Mena Talk calling cards have been available at all major department stores and coldstores across the Kingdom. With the opening of our first retail outlet, we have acquired a dedicated retail space from which to promote all our products and services."

"In keeping with our strategy of continued growth and expansion, we have plans to open several more retail outlets throughout the country during the year 2006. Following our increased market presence we hope to make additions to our innovative product and services range," he added.