Register | Forgot password?
Switch to Arabic
Thursday, November 12 - 2009

MTC Group saves USD15 million USD using revenue assurance project

MTC's operation in Kuwait succeeded in recovering USD15 million after using an off-the-shelf RA (revenue assurance) program.

Article continues below
 
MTC not only deployed an RA solution but hired an excellent RA manager, who was assigned the task of examining inefficiencies in MTC Kuwait's back office. Under his recommendation the chief financial officer explored an RA solution and suggested a program that could help MTC recover $8 million in lost and under-reported revenue over the life of the system of about four to five years.

In fact, the program was so successful that nearly double the original estimate was recovered and the RA solution has repaid several times over its cost of $2 million, excluding hardware.

In MTC Kuwait's case, however, the project recovered more than initially expected. Mr. Sam Deeb, Chief Financial Officer at MTC Group, said,

"We kicked off the project in December 2003 because we knew that MTC, as a company aspiring to achieve global status and already a publicly traded company on the Kuwait Stock Exchange, could not afford to lose money because of inefficient back office systems and legacy processes. As such, it was one of our priorities and it proved its worth with the recovery of $15 million worth of revenues."


That amount represents 2.5% of MTC Kuwait's total revenue. Deeb described the exercise as "an excellent starting point to becoming a lean operator." He added: "We will continue to improve on our processes and systems to enable MTC to become a company that can compete with top multinational organizations across the world."

Mr. Venkatesh Jandhyala, Revenue Assurance Manager at MTC Group, said: "We carried out a two-phase project with a total investment of $2 million, not including hardware. Phase one was an extended proof of concept and phase 2 involved actual system deployment and integration. Moreover phase 1 itself identified savings several times over total project cost"

Jandhyala said the company had chosen Connectiva's ONEREVIEW, "which provides visibility and control over the revenue chain from the network to the customer invoice, using the principles of enterprise information integration."

The RA program is currently maintained by MTC staff. Jandhyala added: "Our challenge is to stabilize revenue loss prevention as MTC expands its customer base and introduces new services. During the implementation phase itself, the project paid for itself several times over."

Also consider reading:
Log in to request more information from Zain (MTC)

Notes and media contacts

This Gartner report, which holds an ID number of G00134347, was published on December 12, 2005 and can be reached by searching www.gartner.com using the ID number as a search value.

About MTC
MTC is the pioneer of mobile telecommunications in the Middle East and now a major player on the African continent. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our "3x3x3" expansion strategy in 2002, we have expanded rapidly.

As a leading mobile and data services operator in 6 Middle Eastern and 14 sub-Saharan African countries with 9000 employees, we provide a comprehensive range of mobile voice and data services to over 21 million individual and business customers.

We operate in Kuwait and Bahrain as mtc-vodafone, in Jordan as Fastlink, in Iraq as mtc atheer, in Lebanon as mtc touch, in Sudan as Mobitel and in 15 sub-Saharan countries in Africa as Celtel: Burkina Faso, Chad, Democratic Republic of the Congo, Republic of the Congo, Gabon, Kenya, Malawi, Madagascar, Niger, Sierra Leone, Tanzania, Uganda, Zambia and Nigeria.

Listed on the Kuwait Stock Exchange (Code; Tele), MTC's market capitalization exceeded US$11.8 billion as of May 1st 2006.

For further information:

Lara Abdul Malak
Media Relations
+9659006935
Ibrahim Adel
Investor Relations Manager
+9659006779

About Gartner

Gartner, Inc. (NYSE: IT) is the leading provider of research and analysis on the global information technology industry. Gartner serves more than 9,000 clients, including chief information officers and other senior IT executives in corporations and government agencies, as well as technology companies and the investment community. The Company focuses on delivering objective, in-depth analysis and actionable advice to enable clients to make more informed business and technology decisions. The Company's businesses consist of Research and Events for IT professionals; Gartner Executive Programs, membership programs and peer networking services; and Gartner Consulting, customized engagements with a specific emphasis on outsourcing and IT management. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, and has more than 3,900 associates, including more than 1,200 research analysts and consultants, in more than 75 countries worldwide. For more information, please visit www.gartner.com.

Disclaimer:

Articles in this section are primarily provided directly by the companies appearing or PR agencies which are solely responsible for the content. The companies concerned may use the above content on their respective web sites provided they link back to http://www.ameinfo.com

Any opinions, advice, statements, offers or other information expressed in this section of the AMEinfo.com Web site are those of the authors and do not necessarily reflect the views of AME Info FZ LLC / Emap Limited. AME Info FZ LLC / Emap Limited is not responsible or liable for the content, accuracy or reliability of any material, advice, opinion or statement in this section of the AMEinfo.com Web site.

For details about submitting your stories, please read the guide - all content published is subject to our terms and conditions