Xceed Contact Center wins the Outsourcing Service Provider (OSP) of the Year Award

This award went to Xceed Contact Center, located in Cairo Egypt. The award was presented at a special gala dinner that forms part of this year's Middle East Contact Centre World 2006 Forum from June 10 - 13.

INSIGHTS were very pleased with the number of entrants for this year's competition. Dominick Keenaghan, president of event organizers INSIGHTS commented, "This was not the first time that the region has seen such industry awards but this was, by design, the most challenging and stringent award process the regional industry has ever seen.

'Due to the high quality of entries, the competition process mandated that a maximum of 3 entries be nominated for each category. The ultimate decision was without a doubt a painstaking effort from INSIGHTS consultants and the judging panel."

Dr. Adel Danish, Chairman and CEO of Xceed stated,

"With winning this award, Xceed affirms its ongoing commitment to delivering high quality service and value-added processes to its regional and global clients, which include some of the world's largest and most respected companies, while continually Xceeding client expectations."

Over the past year, Xceed Contact Center has obtained a large amount of exposure globally, and has become recognized for the outstanding customer service and performance it provides to clients worldwide. Xceed has been building up to this achievement throughout the years since its inception in 2001. With diversifying its client list from around the world, it also brings a strong sense of world-class outsourcing services to the industry.

Xceed now operating globally with footprints in Cairo and Dubai, and other countries are yet to come in the near future. "We will see not only Xceed offices and new business units but also multi site contact centers operated by Xceed in Cairo and other countries," notes Xceed's Vice President Strategy & Business Development, Mr. Ahmed Refky.

This year Xceed established a sister company called "Xceed Professional Services", located in Dubai, providing leading customer centric consulting and professional services. Xceed has also kicked off the project of establishing Xceed's second site in Cairo that is scheduled for completion by mid 2008.

In addition, Xceed is the first and only Customer Operations Performance Center (COPC-2000®) to be certified in Africa, Middle East, and the Southern European continent. The certification conferred by the Customer Operations Performance Center (COPC) Inc., certifies that Xceed Contact Center customers receive prompt professional information support and services.

Xceed received its certification after completing the certification audit by COPC international on Dec 14th, 2005. Xceed met all 34 requirements and demonstrated a high operational performance in planning, service, quality and efficiency.

Certification to the COPC-2000® Standards is a strategic step toward Xceed becoming the premier Egyptian provider of world-class business process outsourcing services for global clients. Xceed succeeded in securing its COPC certification in just seven months, a major achievement as the average time for certification is 12 months.