OMT received the award during the Club 500 annual meeting, held this year in Spain. The award ceremony was attended by more than 670 Western Union Agents from around the world.
OMT has won this award for the second consecutive year.
Western Union Club 500 Top Teams Program:
At Western Union, ensuring excellent customer service is a challenge and a responsibility. The "Club 500 Top Teams Program" is an exclusive service excellence program which standardizes customer service quality.
The program aims at ensuring that the quality of the Western Union Money Transfer® Service is enhanced, year after year. Operators of Western Union Agent locations are trained to have extensive service knowledge and to always welcome customers with a smile and the will to help and assist. Agent locations offer long service hours and are widespread across the region for maximum convenience to customers. They are also branded for maximum visibility.
Agent locations are equipped with a broad variety of facilities that ensures that they are at all times a safe, secure, and reliable place to "send much more than money".
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