Jazeera Airways compensates all Beirut travelers in full

However, Jazeera Airways will continue to fly the rescheduled 'Beirut flights' to Damascus until July 19th or until the evacuation people who are Kuwait-bound ends.

Since the shutdown of Beirut airport early Thursday morning, the airline is flying evacuees to Kuwait at no cost, whether they are Jazeera Airways travelers, passengers with return tickets issued by other airlines, or Kuwaitis with no return tickets at all.

Jazeera Airways Communications Manager Fawaz Al-Sirri said "we are heavily coordinating with the Kuwaiti government and the Kuwaiti embassies in both Syria and Lebanon to ensure the safe evacuation of anyone looking to return to Kuwait."

He added, "though we have suspended our summer schedule to Beirut, we will continue to operate evacuation flights on a daily basis and we look forward to resuming our flights to Beirut as soon as the airport resumes commercial operations."

By suspending all Beirut flights, all customers will automatically have a credit account at Jazeera Airways with the amount they paid in full and will receive a 10% discount for their next booking, valid for a one-year period. Furthermore, customers may also request a refund and Jazeera Airways will pay the refund in full.

"We are committed to supporting our customers wherever they are and whichever way we can, and the least we could do at the moment is compensate them in full and offer them a 10% discount on their next booking," Al Sirri said.

Compensation options

Credit for future travel
By default, all customers booked to fly to and from Beirut will have the value of their tickets secured as credit with Jazeera Airways for a maximum period of 12 months. Customers may use their credit at ANY TIME and to ANY Jazeera Airways destination during these 12 months and will enjoy a 10% DISCOUNT on their next booking!

or 100% refund
Customer may request a refund, and Jazeera Airways will pay it 100% in full and channeled through the original method of payment. Customers may submit their requests by
1. Emailing helpdesk@jazeeraairways.com with their reservation number and amount paid, or
2. Calling 177, or
3. Visiting the Jazeera Airways ticket desk at Kuwait International Airport

• Cash payments will be refunded by a cheque issued seven days after the request is submitted.
• Credit card or K-Net payments will be re-credited to the credit card or bank account within 15 days.
• Customers who purchased their tickets through a travel agent should contact their agent directly for a refund.