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The Seminar, which was held in Cairo, was attended by CA customers such as the World Health Organization, Dar Al Iftaa Al Islamiya, and United Gas Derivatives. CA demonstrated the capabilities of the Service Desk technology to maximize its performance and showed its best practices to help customers achieve business alignment by translating demand into cost-effective IT services. Several other key topics affecting businesses in the Middle East were also discussed along with vital customer feedback related to the performance of the Service Desk Dashboard.
Commenting on the seminar, Mr. Ewiees Sharaf, General Manager for Computer and Information Technology Center in Dar Al Iftaa Al Islamiya said, 'This has been a very successful seminar for us and we thank CA for their efforts in conducting it. The seminar had a very consultative approach on how to get more value from our existing Unicenter Service Desk operations which will significantly cut costs and boost efficiency at the same time.'
Speaking on the occasion, Toni Prince, Regional Manager at CA for Egypt and the Levant, said, 'BSO solutions deliver critical insight into and control of the assets, processes, people and projects supporting those services thereby providing clear visibility into the total cost of delivering IT services and their performance. Using CA's BSO solutions, IT organization can meet commitments to the business and deliver the most value from existing resources.'
CA helps Egyptian customers cut costs and provide advanced IT services
CA (NYSE: CA), one of the world's largest IT management software companies organized a Business Service Optimization (BSO) seminar for its existing Egyptian customers to discuss new technologies to further enhance their Service Desk Practices and promote it to a higher level.
- Egypt: Tuesday, July 18 - 2006 at 12:55
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About CACA (NYSE: CA), one of the world's largest information technology (IT) management software companies, unifies and simplifies the management of enterprise-wide IT. Founded in 1976, CA is headquartered in Islandia, N.Y., and serves customers in more than 140 countries. For more information, please visit http://www.ca.com.
About CA in the Middle East & Africa
CA set up its direct presence in the Middle East region in September 2004. Today CA has offices in Bahrain, Kuwait, Lebanon, Pakistan, Saudi Arabia, Turkey and the United Arab Emirates (Abu Dhabi, Dubai). With over 100 highly skilled professionals and a tri-lingual 24X7 customer support centre in the region, CA is able to help many large and small organizations to unify and simplify their IT environments securely to drive better business value.
CA customers in MEA include Aga Khan University, Bank of Beirut, Dubai Department of Civil Aviation, Emirates Bank International, Etisalat Contact Center, Public Warehousing Company, Royal Court Affairs in Oman, Salalah Port Authority, Saudi Arabian Airlines, UAE Higher Colleges of Technology and many other organisations large and small.
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© 2006 CA, Inc. One CA Plaza, Islandia, NY 11749.
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Posted by Anne-Birte Stensgaard, Senior News EditorTuesday, July 18 - 2006 at 12:55 UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / Emap Limited.
This Article was updated on Tuesday, November 21 - 2006
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Articles in this section are primarily provided directly by the companies appearing or PR agencies which are solely responsible for the content. The companies concerned may use the above content on their respective web sites provided they link back to http://www.ameinfo.com
Any opinions, advice, statements, offers or other information expressed in this section of the AME Info Web site are those of the authors and do not necessarily reflect the views of AME Info FZ LLC / Emap Limited. AME Info FZ LLC / Emap Limited is not responsible or liable for the content, accuracy or reliability of any material, advice, opinion or statement in this section of the AME Info Web site.
For details about submitting your stories, please read the guide - all content published is subject to our terms and conditions
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