The service provides online commitment and support to i-mate™ customers who rely on their devices to manage their mobile lives.
Club i-mate™ provides live multi-lingual twenty-four hour technical support services to members, with access to software patches, device tutorials, updates and the latest ROM upgrades. It also features utilities, applications and tools to help members make the most of their i-mate™ devices. In addition, every owner of an i-mate™ device can get a Hosted Exchange® email account.
"i-mate™ prides itself on providing unprecedented levels of support and services to our customers around the world," stated Jim Morrison, i-mate™ Chief Executive Officer. "The growth of our online community demonstrates our dedication to progressive customer care and support".
i-mate™ also delivers global warranty support at any of its 22 service centres around the world. This support ensures customers are provided with the service assistance they need no matter where they are. In addition,
i-mate™ provides its corporate customers with a hotline to dedicated i-mate™ support team, guaranteeing they always deal with the same i-mate™ staff members who are familiar with their account, preferences and history.
"In a highly competitive market where customers change devices every 12-18 months, encouraging greater application usage and reducing churn are critical issues for both vendors and operators. Differentiation through the provision of services, applications and support is key to creating high-value and loyal customer communities. Club i-mate™ is a prime example of just such a service," reveals Nick Spencer, Research Analyst, Canalys.
Browse
related articles
Club i-mate™ creates the world's largest windows mobile® community
- United Arab Emirates: Wednesday, July 19 - 2006 at 15:55
- PRESS RELEASE
Today the web site for i-mate www.clubimate.com registered its 500,000th member, making the club the world's largest Microsoft® Windows Mobile® user community.
Related stories
Also consider reading:
Twitter
Facebook
LinkedIn
Digg
Browse
related articles
Today's most read articles:
- » Nakheel commences handover of Marina Residences
- » Alba appoints new Chief Executive
- » Alcatel-Lucent shares four critical determinants for FTTx implementation at FTTH Middle East Conference
- » World tallest hotel, the Rose Rayhaan by Rotana, to open in Dubai
- » Iran-UAE gas dispute to go to arbitration
Log in to request more information from i-mate
Notes and media contacts
To celebrate this milestone, i-mate™ is offering four limited edition red i-mate™ JASJARs in an online prize draw at www.clubimate.com for four weeks to members from today.About i-mate™
i-mate™ (AIM: IMTE) are specialists in Windows Mobile® hardware and software solutions and services.
i-mate's cutting edge, customer-centric solutions offer the latest technology and device features. Its strategic relationship with Microsoft provides customers with the ultimate mobile experience for business, for pleasure, for life.
As part of its integrated solutions support, i-mate develops in-house leading-edge software solutions for Microsoft Windows Mobile platforms. Exclusive software products include interactive games from www.clubimate.com and i-mate Suite (www.imatesuite.com) a solution that allows Windows Mobile users and enterprises alike to take total command and control of their data and Windows Mobile devices securely anytime, anywhere.
Club i-mate™ - i-mate's device-owner dedicated portal - provides 24/7 multi-lingual technical support and value-added offerings such as subsidised software and systems updates to help customers take full advantage of their i-mate devices. Club i-mate is one of the largest Windows Mobile user groups in the world today.
Every i-mate device comes packed with advanced features including Windows Media Player Mobile, MSN Messenger, Word Mobile, Outlook and Excel Mobile.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
Contact Details:
i-mate™:
Nadine Salem
Marketing Manager - Middle East
Tel: +971 (0)4 390 1989
Fax: +971 (0)4 390 4428
For media information:
Laura Scorza, Hill & Knowlton
Tel 971 4 3344930,
Fax 971 4 3344923
Posted by Lara Lynn Golden, News EditorWednesday, July 19 - 2006 at 15:55 UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / Emap Limited.
This article was updated on Sun Oct 22 2006.
Disclaimer:
Articles in this section are primarily provided directly by the companies appearing or PR agencies which are solely responsible for the content. The companies concerned may use the above content on their respective web sites provided they link back to http://www.ameinfo.com
Any opinions, advice, statements, offers or other information expressed in this section of the AMEinfo.com Web site are those of the authors and do not necessarily reflect the views of AME Info FZ LLC / Emap Limited. AME Info FZ LLC / Emap Limited is not responsible or liable for the content, accuracy or reliability of any material, advice, opinion or statement in this section of the AMEinfo.com Web site.
For details about submitting your stories, please read the guide - all content published is subject to our terms and conditions
It looks like you are using a Mac - check out our 
Web Feeds