New employees: valuable from day 1 onwards

You expect new employees to perform well as soon as possible? In order for them to perform better from the beginning, introduce them to your values, culture, brand, products and processes.

  • Sunday, August 13 - 2006 at 12:34
Arndt Schmidtmayer.
Arndt Schmidtmayer.

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Your new employees always have a big first day. You introduce them to the team and their desk and you hand-over to the colleague who already starts giving them instructions for the first to-dos. New employees need more in order to improve your business performance. Thus you need to follow these three rules: 1. Take a lot of time and intensive care of your new employees. 2. Introduce them to all your brands, products, services and processes. And 3. Explain all important values and cultural aspects of your business. Values are important points for your employees to act as one company and row in the same direction - to the advantage of your growing profits. Three perspectives are especially relevant:

Company: Describe which values and culture are expected and lived in your company respective in your division. For example, is openness and dialogue common or hierarchical seriousness?

Brand: Introduce your new employees to your brand values and product or service features and promises. Do these focus on quality and tradition or rather on lifestyle and innovation? What does the customer expect from your products and services?

Customers: Which reasons, benefits and values lead to the purchasing decision of our customers? These can be technical points or individual values. The new employee for example might discover: 'Many our customers are high-income people and value our exceptional quality a lot. They also appreciate our pragmatic and helpful solutions.'

This way, your new employees get a better and more complete picture what is important and how to handle their tasks more effectively and more efficiently. This procedure provides them with more security and motivation.

sales check - new employees


If you want to know more about this subject, please send an email to: dollmann@verweyen.de.

Arndt Schmidtmayer and Michael Walters are responsible for Verweyen Consulting Middle East, helping businesses to increase their Sales, Marketing and HR efficiency thus improving their bottom-line results. The over 200 clients in the 14 years of operation value the pragmatic and long-term partnership approach ensuring a transfer of know-how into do-how.

Since 2001, Arndt Schmidtmayer has worked in the Middle East region, being the eBusiness and CRM responsible for 11 countries within the Mercedes-Benz Middle East Sales and Marketing team. Before that he worked for two international management consultancy companies in Germany.

About Michael Walters
Michael has more than 25 years experience in senior marketing positions within financial institutions including Chase Manhattan Bank and Royal Bank of Canada.

In 1991 he embarked on a career in consultancy and began specializing in what became known as Customer Relationship Marketing (CRM).

He was engaged by KPMG to work with a number of their clients on CRM assignments. For the past 5 years he has worked in the Middle East with Saatchi and Saatchi and Prima-Facia Marketing working with blue-chip clients including Visa International and ABN Amro Bank.

He passionately believes that organizations need to become more customer-centric if they are to create real loyalty with customers and become more profitable.

Effective marketing needs to support this by being more integrated to create a consistent brand/consumer experience, with campaign measurability and profitability being the foundations for success.
Sunday, August 13 - 2006 at 12:34 UAE local time (GMT+4)

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This Article was updated on Saturday, May 26 - 2007


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