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Wipro announces opening of Dubai Internet City Global Service Management Centre

  • United Arab Emirates: Monday, September 18 - 2006 at 12:23
  • PRESS RELEASE

Indian IT major Wipro today announced the opening of a Global Service Management Centre (GSMC) in Dubai Internet City, offering comprehensive managed services to customers in the Gulf region.

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  • Suresh Vaswani, President, Global IT Service Lines, Wipro Ltd. (right), Jamal Abdulsalam, Executive Director of Dubai Internet City (middle) and Ahmed Hashem Bahrozyan, Director, IT Department, Roads & Transport Authority (left) at the opening of Wipro's Global Service Management Centre (GSMC) in Dubai Internet City.
    Suresh Vaswani, President, Global IT Service Lines, Wipro Ltd. (right), Jamal Abdulsalam, Executive Director of Dubai Internet City (middle) and Ahmed Hashem Bahrozyan, Director, IT Department, Roads & Transport Authority (left) at the opening of Wipro's Global Service Management Centre (GSMC) in Dubai Internet City.
The DIC-based Gulf centre is connected to Wipro's Global Service Management Centres in India.

The Wipro facility provides process-based service delivery, 24/7 operations, pro-active monitoring and administrative services for IT infrastructure and applications. Customers will also benefit from Wipro's best practices in service management, a bi-lingual service desk and nearshore access to technical resources.
Suresh Vaswani, President, Global IT Service Lines, Wipro said: "Wipro is delighted to establish this facility in Dubai Internet City, the information and communications hub of the region. The Global Service Management Centre stresses our commitment to customers in the region.

"The centre's integrated service delivery framework, which leverages Wipro's globally acknowledged delivery capabilities, has substantial advantages over traditional models in terms of service manageability, predictability, reliability and responsiveness.

Wipro has acquired Dubai's Roads and Transport Authority (RTA) as its marquee customer.
Ahmed Hashem Bahrozyan, IT Executive Director of RTA said: "We are delighted to select Wipro as our managed services partner. Wipro's service delivery model, based on a nearshore network operations centre in Dubai Internet City, offers a comprehensive value added proposition to manage our operations.

"Wipro will provide Service Level Agreement (SLA) - based services to manage our entire IT infrastructure including network, servers, databases, web services and desktops. Wipro will also provide a round-the-clock service-desk".

Jamal Abdulsalam, Executive Director of Dubai Internet City said: "Wipro's new facility is yet another example of the regional success of leading global IT companies based in Dubai Internet City. Using the ICT hub as its platform, Wipro has significantly expanded its regional business. We look forward to supporting Wipro in further enhancing its growth in the region."

Senior Wipro officials said the organisation is witnessing increased demand for managing business critical applications and 24/7 IT operations from customers in the region.
"Regional organizations are going global and they require round the clock IT operations. The GSMC has been created to cater to those critical needs," said Vaswani.

Wipro has established a significant presence in the region since the launch of its Dubai Internet City office in 2001. Some of Wipro's major customers in the region include Thuraya, SEWA, Doha Bank, Qatar Petroleum, College of North Atlantic, Qatar and FCC Kuwait.
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Notes and media contacts

About Wipro Limited
Wipro limited ( NYSE:WIT) provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, IT enabled services, package implementation, software application development and maintenance, and research and development services to corporations globally. Wipro Limited is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro also has profitable presence in niche market segments of consumer products and lighting. Wipro's ADSs are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock Exchange - Mumbai, and the National Stock Exchange. For more information, please visit our www.wiprocorporate.com , and www.wipro.in

Wipro's forward looking and cautionary statements
Forward-looking and cautionary statements Certain statements in this release concerning our future growth prospects and our ability to successfully complete and integrate potential acquisitions are forward looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding our ability to integrate and manage acquired IT professionals, our ability to integrate acquired assets in a cost effective and timely manner, fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, liability for damages on our service contracts, the success of the companies in which Wipro has made strategic investments, withdrawal of fiscal governmental incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission. These filings are available at www.sec.gov. Wipro may, from time to time, make additional written and oral forward looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. Wipro does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the company.

For further information, please contact:
Thilakeswaran Ramanathan
Wipro (Bangalore)
Wipro Ltd
Bangalore, India
Tel: 91-80-28440011, 9880717014

Kevin Healy
Brand Manager
Dubai Internet City
Tel: +971 4 391 5022

Baiju Francis
Account Manager
JIWIN
The Public Relations Arm of Dubai Press Club
T:+9714 361 3 333
F:+9714 368 8 001

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