ESKADENIA launches its Billing & Customer Relationship Management System at Korek Telecom

This marks the eighth project for ESKADENIA in the area of telecom customer care and billing after its successful deployments for telecom operators in Europe and Africa.

The Billing system enables Korek Telecom to professionally handle all billing services, customer care functions, interconnect and roaming agreements, and customer self-care Internet access for post paid subscribers connected to its GSM network.

The ESKADENIA Billing & Customer Relationship Management System (ESKADENIA® BCRM) is a high-performance, mission-critical software application that enables real-time billing in telecommunications networks. The modular software solution comprises Customer Relationship Management, Marketing, Service Provisioning, Product & Pricing Management, Rate Plan Management, Rating, Billing, TAP 3.11 Roaming, Interconnect and Revenue Sharing modules.

The bilingual ESKADENIA system delivered to Korek Telecom handles Call Details Records for 850,000 subscribers with an option to increase the number of subscribers with the growth of the network. The system manages accounts of post-paid subscribers and handles more than 16,000,000 CDR per day, in addition to providing an advanced Points of Sale system.

ESKADENIA has also delivered its Web-enabled GSM Mediation Gateway to Korek Telecom that collects call data from the switches, converts them into relevant format, and forwards them to any destination. ESKADENIA® Mediation Gateway can be connected immediately to any switch brand and switch version. The Mediation Gateway at Korek is interfaced to Ericsson Mobile Switch Centre (MSC), Ericsson Base Station Controllers (BSC), Ericsson Intelligent Network and INVOA SMSC.

The ESKADENIA® BCRM and Mediation Gateway systems have been completely designed and developed at ESKADENIA in accordance with both the GSM and CCITT recommendations for billing and number plan standards. Additionally, the Billing & Customer Relationship Management System supports billing for landline telephony services and Intelligent Network services. It also supports the billing of customers by the second, which is an essential value to its charging capabilities. Both systems have been deployed on Sun Microsystems hardware platform.

'We have chosen ESKADENIA® BCRM among different offers which we got from international vendors because of a number of reasons; first it is built on the latest technology and in accordance with international standards; secondly because of its strong and reliable support; and thirdly because ESKADENIA's engineers were ready to come to Kurdistan and perform installation and training on-site for a long period. We in Korek are planning to have more projects with ESKADENIA',

said Dr. Hameed Akrawi, CTO and Deputy CEO at Korek Telecom.

Mr Nael Salah, Managing Director of ESKADENIA Software Solutions said that 'ESKADENIA®BCRM has proven remarkable technological advancement in all projects. This marks the eighth billing project for ESKADENIA in the Telecom sector and the first of its kind in Iraq to be developed and deployed by a Jordanian software house. The ESKADENIA team has shown strong capabilities to smoothly cooperate with international companies, as well as the flexibility to easily reach customers in various areas'.