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ABN AMRO to set up processing centre in Dubai Outsource Zone

ABN AMRO, one of the world's leading banks, announced today that it has signed an agreement with Dubai Outsource Zone to set up a processing centre to support its UAE operations.

  • United Arab Emirates: Wednesday, September 20 - 2006 at 12:19
  • PRESS RELEASE


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Ismail Al Naqi, Director of Dubai Outsource Zone.
Ismail Al Naqi, Director of Dubai Outsource Zone.


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This facility, which will include ABN AMRO's back-office processing units and call centre, will initially have a capacity of 1000 seats and will later be scaled up to service a larger customer base. The centre will consolidate all of ABN AMRO's back-office operations in the UAE including technology support and operations.

'We are very happy to welcome ABN AMRO, the latest company to join the Dubai Outsource Zone community,' said Ismail Al Naqi, Director of Dubai Outsource Zone. 'ABN AMRO is one of a growing number of international firms that are looking at Dubai Outsource Zone to set up shared services facilities. Dubai Outsource Zone provides a strategic and cost-effective base for global financial institutions to set up such facilities to service customers in the region as well as in US and Europe,' he added.

'ABN AMRO's processing centre in Dubai Outsource Zone will enable us to achieve operational and cost efficiencies in a range of back-office functions,' said Colin Macdonald, Country Executive at ABN AMRO UAE.

'We chose Dubai Outsource Zone for this centre because of the combination of business incentives, superior infrastructure and access to talent that it offers. As ABN AMRO grows its business in the UAE and across the region, this centre will support our expansion plans,'



he added.

The new facility is part of ABN AMRO's strategy to centralise and standardise its diverse back-office processes and operations in the UAE to provide an enhanced customer service.

ABN AMRO is one of many international organisations who have expressed interest in setting up outsourcing facilities DOZ. The free zone is at the centre of a huge upsurge in the region's outsourcing industry. Over 55 companies from the US, India, UK, and the region will move into Dubai Outsource Zone when it opens for business in October this year. Key industry sectors that will be represented in DOZ include banking, call centres, insurance, medical services and information technology.

DOZ is targeting a share of 5 per cent of the USD 300 billion global outsourcing industry. In five years, DOZ aims to attract nearly 300 companies.

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Notes and media contacts

About ABN AMRO
Netherlands-based ABN AMRO is a leading international bank with total assets of EUR 855.7 bln (as at 30 June 2006). It has over 3,500 branches in more than 60 countries and territories, and has a staff of about 105,000 full-time equivalents worldwide. ABN AMRO is listed on Euronext and the New York Stock Exchange.

About Dubai Outsource Zone
Dubai Outsource Zone (DOZ) is the world's first 'free zone' dedicated to the outsourcing industry. DOZ offers a comprehensive infrastructure and environment for offshore service providers to set up global or regional hubs servicing the worldwide market. DOZ's offering includes 100% exemption from taxes, arguably the world's most reliable technology and communications infrastructure, a one-stop shop of support services and the best possible working environment. Key features of DOZ infrastructure, for which construction has started, include a Plug and Play Centre that will provide a ready infrastructure for BPO service providers to set up their operations and start providing their services. It contains a pre-built infrastructure for outsourcing companies equipped with the latest technology that enables companies to get their business up and running from the moment they move into DOZ. In addition, the development will include a Research Centre for companies that offer outsourced R&D services and a Networking Centre to facilitate collaboration and business opportunities within the community. A significant feature of the master plan is a residential complex to be built by private investors. The DOZ master plan also includes sports, leisure and retail facilities that provides professionals the convenience of living and working in the same locality. In addition, this inexpensive residential facility will reduce personal relocation costs for employees of companies in the Zone. With world-class infrastructure, a range of business enabling services, access to skilled talent, huge cost savings, business-friendly regulations and a strategic geographical location, Dubai Outsource Zone is all set to become one of the world's leading offshore hubs. DOZ is being built on a site adjacent to the 'Academic City' project close to the Emirates Road in Dubai.

About Shared Services
Shared services, a form of 'internal outsourcing,' enables corporations to achieve cost and operational efficiencies by creating a separate internal entity within the company to perform specific services. A typical shared services initiative takes advantage of enterprise applications and other technological developments, enabling the company to achieve further improvements to quality in processes, such as finance, accounting, procurement, IT, and human resources. At the core of shared services is the idea that new technologies offer businesses the opportunity to make better use of scarce skills, provide information and services more efficiently, and reduce the cost of administration.

For further information, please contact:
Pooja Rajani
ABN AMRO:
T: +971 4506 2636
Or
Rami Adwan
Senior Account Executive
JIWIN
The Public Relations Arm of Dubai Press Club
T:+9714 361 3586
Anne-Birte Stensgaard Posted by Anne-Birte Stensgaard, Senior News Editor
Wednesday, September 20 - 2006 at 12:19 UAE local time (GMT+4)

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