Invita launches Middle East's first On-Demand Multi-Tenancy Contact Center Platform

Invita, along with its partners; Cosmocom and Intertec Systems, has announced the implementation of the state-of-the-art technology center offering cost-effective customer relationship and contact center services.

At a signing ceremony held at Invita's headquarters in Manama, representatives from the three companies sealed the transaction as they were joined by Invita's Board of Directors, management and members of the local and regional press.

The new service will enable Invita to offer contact center services based on an ASP(Application Service Provider) model, which allows businesses to have remote access to Contact Center applications serving their customers over the Internet. This will significantly enhance Invita clients' customer outreach, while ensuring that businesses can provide sophisticated services at a low cost.

Abdulla Hussain, Chairman - Invita, said "Stemming from our strong belief in providing efficient, convenient and flexible access of our clients to their respective customers, while ensuring that our solutions reflect a high degree of innovation and customer care, today's launch will set the breakpoint for our future line of services."

Hisham Alrayes, GM- Invita, said, "We are very proud to announce this significant service in coordination with our partners. The platform will change the landscape of providing Contact Center services in the region, positioning Bahrain as a trendsetter in the area of technology. In the last quarter, lots of local and regional clients have signed for the services and started offering this technology for their customers.

Ronald Rubens, VP EMEA Cosmocom said "The GCC region has indeed a high growth potential through industries such as tourism & finance for the local market as well as for the off-shore market. Cosmocom will support Invita to make this service the most competitive & powerful in the region ."

We are extremely proud to be part of this ambitious and innovative project together with Invita, says Iraj Rezaian, Regional Director, Southern European and Middle East at CosmoCom " This contract will reinforce our presence in the Middle East and will definitely push the market to a higher level in the region " he adds.

Naresh Kothari President & Managing Director, Intertec System LLc, said "We are proud to provide our consultancy & Systems Integration expertise to Invita along with CosmoCom to set-up the FIRST Multi-Tenancy Hosted Contact-Centre a success in the Region."