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Chuck Galusha, director of Customer Service Operations, Ford Middle East, said:
"Al Tayer Motors always shows great consistency when it comes to customer service, and it's no surprise that the team have earned another award for satisfaction and service excellence. Every Al Tayer Motors employee goes that extra mile to treat customers right and make sure they leave with a smile on their face."
Every quarter importer-dealers compete in Ford's Middle East region to achieve the highest CVP score, biggest rate of improvement, and the recognition of the best customer satisfaction practice.
Al Tayer Motors was judged 'Biggest Improvement Winner' for the second quarter contest, which focused on solving maintenance issues at the first visit and reducing the length of time to complete service work.
Ashok Khanna, general manager of Al Tayer Motors, said: "Maintaining the best possible relationship with our customers is an important focus area for us. It is tremendously gratifying to see our commitment rewarded by Ford Motor Company."
The focus of the competition in the third quarter of this year is maximising the experience of the customer.
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Posted by Lara Lynn Golden, News Editor
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