The claim is also backed by a money-back guarantee - should any approved card not be delivered within one working day, the customer will be refunded their annual fees.
"We have dedicated significant effort and resources to providing our customers with a 24 hour turn around time on credit cards," said Owen Belman, Head of Consumer Banking, Standard Chartered Bank, UAE and Oman.
"Not only are we first to market in the UAE, this initiative is a first within Standard Chartered's international network of 1,200 branches in 56 countries. Standard Chartered Bank in the UAE is setting the benchmark for superior service delivery on credit cards globally."
A dedicated project team was created to deliver the 24-hour commitment, and was given the challenge to significantly reduce the industry benchmark. They achieved success by streamlining processes and procedures across multi-functional teams within the Bank, and through sheer determination to contribute to Standard Chartered's customer service values.
With the evolving needs of today's customers, and to meet their increasing travel and business needs, we believe our 24 hour turnaround on credit cards offers the ultimate in convenience.
"We are confident the industry-beating turn around time can be maintained, and we are so confident in our promise that we will waive the annual fees for the first year in the event that a card is not delivered to a customer within one working day," Belman concluded.
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Posted by Anne-Birte Stensgaard, Senior News Editor
