Abu Dhabi Commercial Bank achieves ISO 9001:2008 certification

ISO 9001 certification benchmarks the quality management system standard of institutions based on the highest international standards and focuses on customer satisfaction. ADCB had one of the widest certification scopes for a bank in the region, given the large number of departments, functions and branches included in the evaluation.

Jerry Möllenkramer, Group Chief Operating Officer, ADCB said; "ADCB is committed to the constant improvement of service quality, which ensures we provide the very best level of service for our customers. I am delighted to see that our efforts and hard work are officially recognised by the internationally recognised ISO 9001 Certification."

ADCB's Group Business Services division (GBS) provides a range of supporting services to ADCB and its subsidiary companies and to ADCB's customers. GBS is comprised of Technology Services, Group Operations, Group Strategy & Change, Information and Physical Security, Transformation & Control and Corporate Services teams. The wide certification scope covers all ADCB operations impacting customer segments and transactions, information technology and security, facilities management, strategy and branch operations across the entire network of 49 branches in the UAE.

GBS was certified by Lloyd's Register Quality Assurance (LRQA), which is a UKAS accredited company and one of the most prominent ISO certification bodies in the region. Lloyd's Register Quality Assurance (LRQA), part of Lloyd's Register Group, is one of the world leaders in assessing business processes and products to internationally recognised standards. The assessment undertaken by LRQA was not just limited to GBS's processes and effectiveness, but also looked into Health & Safety aspects, as well as Environmental and Risk.

Basem Obaid, Chief Executive Officer, LRQA commented: "The team at ADCB demonstrated a continued commitment which brings to light the depth and maturity of its management team. The certification process included an extensive review and on site audit of business processes and departments against global best practices in quality based on the ISO 9001:2008 requirements".

Jerry Möllenkramer concluded: "This is an exceptional achievement which is a result of the combined efforts put forward by our 750 person strong team. Of course certification is just the start of a continuous quality management culture; our commitment to improvement and customer satisfaction will continue."