AC Holding achieves ISO 9001 certification

This global certification demonstrates AC Holding's commitment to customer-focused processes that help offer quality products, on-time delivery and even exceed customer expectations, proving its leading role and success in the Lebanese market today.

Not only that, but it is also a management system that focuses on employees and the way departments interact together.

Commenting on the occasion, M. Antoine Cherfane, President of AC Holding, says, "It brings us great joy to be among the top companies worldwide today that implement ISO 9001 standards. This new certification is an important milestone in AC Holding's history and demonstrates our companies' ongoing commitment to a strong customer focus and continual improvement to our methods. This is the first of our commitments as we have also been working on implementing CSR."

ISO 9001:2008 is globally regarded as the most comprehensive body of standards on quality management systems and practices. It was established by the International Organization for Standardization (ISO), an organization of national standards covering over 175 countries with the foremost authority on quality standards.

The standards focus on defining customer quality requirements, use of data to analyze the processes, meeting applicable customer and regulatory requirements, enhancing customer satisfaction and continually improving business performance.

Mr. Antoine adds, "Having certified processes in place helps ensure that services and processes will not only maintain their proven levels of excellence but will also continue to improve over the long term in a professional manner. Customer satisfaction continues to be the key objective in all our companies at AC Holding and this certification demonstrates our dedication to quality through a rigorous quality management system."