ACK students visit Warba Bank's call center

The call center's highly trained officers emphasized the main elements applied by the center in terms of quality control via state-of-the-art technologies, which follows the international standards adopted by global call center systems. It is worth to mention that all staff members of the call center at Warba Bank have achieved the International Certificate of Specialized Call Center Programs from 'CariZma Company,' which is approved by its strategic partner 'The Call Center School' in the USA.

Throughout a course of a week, Warba Bank hosted more than 60 students in three different groups who were welcomed by Call Center and Branches Manager Ahmed Al Bukhari and his team. The students implemented what they have learned in the center through the detailed presentation conducted by the staff members.

On this occasion, Al Bukhari described his complete delight with the visit and stressed the importance of supporting students and academics by presenting a real view of the work environment in Islamic banks.

During the trip, students were familiarized more closely with the products and services offered by Warba Bank, in addition to the different methods of communicating with customers through the call center.

Al Bukhari said, "Customers can call Warba Bank on 1825555 to know more about the bank's latest products and services, in addition to receiving information on their balance and deposits. Customers can also apply for new accounts, credit cards or personal finance (Murabaha), or even register in the Short Message Service (SMS). The center is also pleased to receive the calls of its shareholders."

Since its establishment, the bank has been keen on maintaining a call center that abides by the latest international standards, in addition to adopting a unique strategy to develop the expertise of its officers, ensure quality control while apply the best practices of serving customers.

The bank's call center focuses on understanding the changing needs of its different customer segments while ensuring an efficient service with utmost confidentiality. The call center works on building and maintaining the trust of its customers by offering top quality services.