ADAC's ICS Department receives ISO20000 certification
- United Arab Emirates: Thursday, September 13 - 2012 at 14:32
- PRESS RELEASE
Abu Dhabi Airports Company's (ADAC) Information & Communication Systems Department (ICS) received ISO20000 certification for Service Management, fulfilling the requirements of Abu Dhabi Systems & Information Centre (ADSIC).
ISO/IEC 20000 is an internationally recognised service management system (SMS) standard which has assisted ICS in adopting best practices towards IT Service Management (ITSM).
The SMS will work to align IT services with ADAC business objectives while at the same time ensuring a commitment towards evolving business needs and continuous improvement in service management.
With this certification, ADAC now joins a league that includes only a few organisations in the UAE. Certification is achieved following detailed and successful audits and continuous dedication to complying with internationally recognised standards.
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