Apple 'extremely sorry' for Maps flaws, recommends Google Maps
- USA: Sunday, September 30 - 2012 at 03:47
Tim Cook, the chief executive of Apple Inc. has apologised to customers frustrated with glaring errors in its new Maps service and, in an unusual move for the consumer giant, directed them to rival services such as Google Inc.'s Maps instead, Reuters has reported. Users complained that the new Maps service, based on Dutch navigation equipment and digital map maker TomTom NV's data, contained geographical errors and gaps in information, and that it lacked features that made Google Maps so popular from public transit directions to traffic data and street-view pictures. "We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better," Cook said in a letter to customers released on its website, adding that the company "fell short" of its commitment to deliver "the best experience possible to our customers."
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