AXA Gulf's priority repair service ensures peace of mind for clients

With this new service on offer, AXA customers no longer need to wait for their accident repair work to start. The new service ensures that the repair work will commence at the designated garage as soon as the claim is reported at the AXA certified workshop.

Available in UAE, Bahrain, Qatar and Oman, AXA priority repair service will thus extend an unmatched advantage for customers going in for insurance claim and would effectively do away with the long delays in the repair work to get under way and get completed.

Industry research have revealed that the average wait-in period for appointment at a garage is an agonizing 8-10 days after the accident, which puts an additional pressure on the customers' daily schedule and mobility.

Alexis de Beauregard, Chief Officer - Marketing & Retail products at AXA Gulf, said: "Since our inception, AXA Gulf has achieved unprecedented success and has always believed in offering creative ideas, global reach and highly flexible service capabilities matching the best-in-class in insurance solutions to make our clients' lives easier. The new AXA priority repair service is an unmatched, guaranteed service that offers our customers total peace of mind - making AXA a one-stop provider, simplifying things at key and critical moments for our clients."

He added: "Clients no longer have to wait for their appointments at garages, as the repair will start as soon as they drop their cars at any of our network of garages. Plus, we also offer an AXA desk to register their claims at the point of repair. We are confident that the new service will reinforce our revered service quality and customer service reputation."

To further build awareness about the new service, AXA has announced an effective marketing and customer outreach campaign. Creating a strong differentiation over other insurance solutions on offer, the new priority repair services would be marketed through strong outdoor and radio campaigns as also print and web-based outreach in some markets.

With the new service, clients can be assured of prompt, high-quality repairs and additional pick and drop-off facility, if required. AXA also unveiled a new promotion, wherein customers buying car insurance from AXA before end of December can enjoy up to 25% discount (only applicable in the UAE).

In the past few years, AXA Gulf has demonstrated its commitment to being available, reliable and attentive. AXA Gulf massively invested in state-of-the-art call centres and also in its Internet solutions and extended its presence through walk-in shops in malls across the region.

This priority repair service is an addition to the "One Hour Guaranteed Road Side Assistance" that AXA is offering to its customers since March 2012.