Batelco signs a 3-year network services support agreement with Ericsson at Mobile World Congress - Barcelona
- Bahrain: Thursday, February 28 - 2013 at 13:20
- PRESS RELEASE
Bahrain Telecommunications Company (Batelco) has extended its long standing partnership with Ericsson by signing a three-year Service Support agreement that ensures high quality network performance and best customer experience for Batelco's customers in Bahrain.
Under this agreement, Ericsson will provide support services to Batelco's network aiming to ensure optimal network performance by offering round-the-clock support to prevent and solve any network disturbance that might impact in-service performance.
Following the key signing, Batelco Bahrain CEO Rashid Abdulla said that, "Backed by global presence and world class experience in network operations and maintenance, Ericsson can offer the best available support for high quality networks to enhance our customer services even further."
The support services covers the handling of software support and emergencies as they arise, hardware replacements and logistics minimizing unplanned downtime by providing replacement parts, ensuring users uninterrupted access to their services. Such support services also allows Batelco to focus on meeting its subscribers' ever increased demands while also introducing new innovative services that will secure ultimate end-user experience.
Commenting on this deal, Ericsson Head of Middle East Region Anders Lindblad said: "While the network complexity is increasing, securing overall network performance is an undisputed factor to exceed the end-user expectations. We are pleased to partner with Batelco to optimize the network performance and ensure the ultimate customer experience management."
To support and maintain the best networks for operators and offer the best end-user experience, Ericsson provides Global Services - a worldwide workforce of more than 60,000 service professionals with expertise in information and communications technology.
The agreement will further strengthen the cooperative relationship between Batelco and Ericsson, and open new prospects for further coordination and cooperation between the two companies globally.
Photo caption: Batelco Bahrain CEO Rashid Abdulla and President of Ericcson Region Middle East, Anders Lindblad sign the agreement in the presence of Batelco and Ericsson officials.
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