Inspired by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, for a smart Dubai government, the General Directorate of Residency and Foreigners Affairs – Dubai signed a Memorandum of Understanding (MoU) with du during GITEX 2013. The new partnership will see du support the Directorate in the creation of a smart app, among other areas, to support the nation’s smart government efforts.
The MoU was signed by Major General Mohammed Ahmed Al Marri, Director of General Directorate of Residency and Foreigners Affairs – Dubai, and Osman Sultan, CEO, du, at the Directorate’s GITEX 2013 stand.
In its first phase, the Directorate’s app will offer a smart queuing system, through which customers can book a timeslot to visit the Directorate in order to streamline the waiting process, and increase service levels. In addition, a comprehensive checklist of required documentation will also be available so that customers can prepare themselves ahead of their appointment.
“We are proud to support the vision of HH Sheikh Mohammed, by making the General Directorate of Residency and Foreigners Affairs – Dubai a smart establishment, with full m-government accessibility for everyone within the UAE,” said Major General Al Marri. “Through this collaboration, we aim to make our customers’ interactions even more streamlined, by rolling out various features that will add to their experience in a positive way,” Al Marri added.
“Today’s new partnership with the General Directorate of Residency and Foreigners Affairs – Dubai marks a positive step towards achieving HH Sheikh Mohammed’s vision of smart governance in the UAE,” said Sultan. “We believe that achieving the smart government and smart city vision requires collaborative efforts from everyone. This is to contribute to a more convenient, and therefore happier, future for us all,” he added.
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