British national, Liz Regan has joined HMH – Hospitality Management Holdings as Director HR & Training, moving to Dubai from Abu Dhabi where she spent nearly five years as Director of Training at Emirates Palace in charge of rolling out corporate training initiatives.
She was responsible for the development and training programmes for over 1200 staff members as well as development of a departmental trainer system.
Liz studied Hotel & Catering Management at Strathclyde University in Scotland where she graduated with a BA followed by a post graduate degree from the Institute of Training & Development. In addition, she is certified to teach English as a foreign language to adults RSA / Cambridge CETLA. Specialising in HR and staff training and development, Liz holds over 26 years of outstanding experience in the hospitality sector.
Liz’s initial posting in the Middle East was as Regional Training Manager for IHG in Egypt, after which she joined Le Royal Meridien Bahrain as Director of HR & Training. After a spell in Lebanon, Liz rejoined IHG as Area Training Manager based in Nairobi before returning to the Arabian Gulf to head HR and Training for the Rezidor Hotel Group.
Welcoming Liz to HMH, CEO Laurent A. Voivenel said her extensive international experience would be invaluable in developing a highly trained and motivated work force across its growing network of hotels and brands. “We have got five new hotels opening this year in quick succession. Therefore, it is imperative to ensure that HMH’s signature standards are maintained during this expansion.
“Key to any hotel’s success in the region is the ability to train and retain the right staff, and bringing in a professional of the stature of Liz Regan to head up our HR and training department is indicative of the commitment we at HMH place on staff development and service in our operations. In our industry, quality control of employee attitude and performance is pretty much the equivalent of product quality control for a manufacturer. It is critical for our long-term success to instill the right values in our people through learning and development that in turn will help to bolster performance ensuring the very best for our guests.
“Whether staying at our flagship The Ajman Palace Hotel & Resort or at one of the Coral Hotels & Resorts, Corp Hotels, or EWA Hotel Apartments, guests can be assured they will be welcomed with a friendly face and served with a human touch, provided by staff trained to the very highest level.”
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