BMB recognized by Cisco for Excellence in Customer Satisfaction in the MENAL and KSA
- Lebanon: Monday, February 04 - 2013 at 11:53
- PRESS RELEASE
BMB announced that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco, the highest distinction a partner can achieve within the Cisco Channel.
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate BMB for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
"Customer satisfaction is and will continue to be BMB's only priority and goal. And it is through the passionate dedication of our team and our Gold partnership and close cooperation with Cisco that this goal is made possible," said Mr. Mitri Doumet, CEO - BMB Group.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities - critical factors in choosing a trusted partner.
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