CCMENA to represent Munich UC/IP specialist - ANDTEK in Middle East and North Africa
- United Arab Emirates: Thursday, February 28 - 2013 at 12:31
- PRESS RELEASE
ANDTEK GmbH has signed an agreement with value added distributor "CCMENA", Dubai. The Munich unified communications specialist thus significantly strengthens its presence in the Middle East, considered among experts as one of the world's fastest growing regions for unified communications/IP communication.
According to findings from representative studies, over every second company in the Middle East plans to use unified communications applications within the next three years.
The tailor-made unified communications solutions of Munich-based ANDTEK GmbH, distinguished by their resiliency and reliability as well as high scalability and central administration, are now available in this flourishing market. For over 10 years, ANDTEK has provided development and integration expertise in the area of modern IP communications and can draw on a rich wealth of experience from numerous major projects. Many large companies such as banks and insurance companies, medium-sized businesses, as well as local authorities and public authorities, rely on the expertise of the Munich-based unified communications specialists.
"We are happy to partner with one of the leading UC solutions provider" said Ashraf A. Elyan, Managing Director of CCMENA. "Entering into a distribution agreement with ANDTEK positions CCMENA as a solution provider for Governmental, Financial, Healthcare, Hospitality, Real Estate and Education Institutions all over Middle East and North Africa. With ANDTEK's value-added applications in combination with customizable services now we will create solutions fitting our clients' environment," he added.
"With our partnership with CCMENA, we expect an even stronger presence of our IP
communication solutions and the optimum support of customers in this region with first-class unified communications services," says ANDTEK Managing Director Roland Russwurm.
CCMENA has its headquarters in Dubai and for many years has provided, as a value added distributor, Cisco Unified Communications applications and services, among other things. CCMENA cooperates closely with Cisco UAE (United Arab. Emirates) in the Middle East and with renowned partners of the region.
The cooperation agreement between ANDTEK and CCMENA encompasses the entire product range of ANDTEK. This includes the "Contact Center", highly scalable call distribution software with central administration of the entire customer service including monitoring of agents as well as detailed statistics on calls (accepted/lost/ignored). A further highlight is the attendant console solution "AND Desktop AC" for large customer databases and CRM systems, specifically designed for large corporations with partly over 100,000 employees. In databases and directories, employees can conduct searches in a variety of formats and access hundreds of thousands of entries at lightning speed - via IP phone, web browser or directly on the PC. The employees can direct external phone calls to the correct workplace at any time - regardless of the branch or department in which the corresponding staff is located.
"CCMENA is a special partner for us, because we can make use of the many years of experience and first-class customer relationships for joint development of the market," says ANDTEK Managing Director Roland Russwurm.
Being one of the leading players in converged communications market with a solid reputation and an extensive CT solutions portfolio, CCMENA gained trust among well-reputed organizations in MENA region. ANDTEK's products are well positioned for cost and time effective implementations all over the world. "Both sides' benefits are obvious," continued Ashraf A. Elyan, "and mutual support will become the result of enabling of many successful projects in our region and best customer satisfaction as well," concluded managing director of CCMENA.
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