Change for excellence: Restructuring financial operations

People excellence is also another challenge as an increase in job cuts especially within the skilled labour context is yet another issue where banks have to maintain their localization policies.

Financial fraud, continuous process improvement, delivering quality service to customers, cost cutting and business efficiency are ever challenges a COO would encounter in today's world.

With series of successful operational excellence events, OPEX 2012 - The Financial COO Event of the Year is the eighth edition of the annually successful conference on achieving operational excellence in banking and finance.

This event is a platform where COOs, CIOs and CEOs will determine the importance of operational excellence across all banking processes which will be held on the 19th and 20th of November 2012, in Dubai - UAE.

As technology innovations are constantly and rapidly changing, this has direct effect on the operations of financial institutions. To maintain their competitive edge financial institutions must be agile in developing, marketing, and selling financial products in a timely manner.

Haitham Abdou, Group Director - Marketing - ITS will be presenting on achieving excellence in terms of technology and adopting highly secure technical operations to manoeuvre banking functions.

Anand Venkateswaran, Head of Information Systems and Process Excellence - Commercial Bank of Kuwait, will be presenting an intriguing case-study on Re-engineering Processes to Service Customers better. In order to change and improve any existing process, identifying the non-functional and inefficient process and changing the current model in a systematic and periodical process transition is very vital.

Adopting to the new re-engineered process system and evaluating the results of such centralised changes will be discussed by Chris Wingfield, Group Head of Operations - Boubyan Bank. This session is titled as Drivers for Standardized Service at Process Centralization.

In only 2 days, top financial decision makers from the region will be involved in changing the future of fiscal operations by brainstorming best practices and opportunities to achieve operational excellence in the Middle East.