DM Contact Center receives 73,000 notifications during first half of year

"Though this time DM saw high increase in the number of notifications, we could increase number of cases answered and solved as well", said Eng. Khalid Abdul Rahim, Director, Customer Relations Department of Municipality. Khalid Abdul Kareem in this regard.

"Out of 73110 notifications our employees received at contact Centers, we could take actions and solve 73095 cases of which 68404 were accomplished within the specific time period, adding color to the performance level of our team," he added further.

According to him, out of this figure 50,000 services were carried out freely with a total expenditure of Dhs20m. He said most of the notifications are received online through a system that designed according to the nature and style of Municipality's customers.

Once a customer is registered in the system he will receive notification code by SMS and can put and follow up his notification with regular updating.

New changes have been made to the online notifications system, after receiving suggestions from customers so as to incorporate provisions to keep the secrecy of information either because of sensitivity of the matter or because the customer is interested only to bring the matter in to the attention of DM not in further follow ups.

It is learnt that DM is conducting analysis of performance and satisfaction levels of customers at a monthly basis, through nature and style of notifications registered ,renewed and followed up in the system