Effective Negotiation Skills

The ability to negotiate and influence others effectively is increasingly being recognized as a key management skill. Certainly in industry and commerce, as well as in government, negotiating expertise is critical to achieving success as it impacts directly on bottom line results. Yet few managers have received formal training in negotiation skills, and still less, are fully equipped with all the tools, techniques and concepts that are necessary for managing negotiations successfully. What the workshop will cover: As a result of this programme, participants will be better able to: Diagnose the underlying negotiations process, identify desired outcomes and prepare more effectively to achieve them Control the 'emotional' atmosphere present during negotiations Formulate negotiation strategies and manage the negotiating time purposefully Outline the negotiating process and key points Participative in obtaining meaningful concessions and securing lasting agreements. Training Fee includes workshop materials, lunch and breaks at the venue Hotel accommodation rates provided on request.  Who Should Participate

Managers and executives who need to develop their skills in negotiated agreements whether in management, purchases and sales, disputes or any arbitrary situations.
Customer service policy decision makers.

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