Enhancing Customer Experience in Financial Services

The Enhancing Customer Experience in Financial Services is focused on client retention and satisfaction in the Middle East financial sector. It targets over 80 decision makers and senior executives from the customer management and service quality sector meeting together under one roof in Dubai, UAE. The highlight of the event is the discussion of key strategies by experts on retaining and satisfying clients in turbulent times. Some of the key presentations of this conference are based on Customer Loyalty, Six Sigma, Customer Centricity, Technology, Customer Experience and a unique topic on how Islamic Banking principles can retain clients. The event will be followed by a workshop on October 7th 2009 on topics pertaining basic business models for client retention and technology. The world's financial sector has seen a downturn in revenue and business expansion. Some of the giants have closed business or are acquired by sustainable financial institutions. With all the hassles around, customers have lost trust in banks and other institutions. This is resulting in a loss of customers - usually loyal - day by day.

With not too many products to offer due to a shortage of liquidity, despite the Middle East region being strong in investments and opportunities, financial institutions in this region are part of the international debacle.

What can be done? How can financial institutions generate profitable business? How can they retain existing clients? Should they revisit the basic and robust customer satisfaction models? Or should they invest in technology?

Are you still competitive?

Jacob Fleming Conferences welcomes senior experts from the MENA region's financial sector covering retail banking, private banking, investment banking and insurance to the Enhancing Customer Experience in Financial Services to explore the trends and opportunities in the region's customer satisfaction sector.

This will be a good opportunity to network with the industry's best and discover how you can turn the problem of economic downturn to your advantage in retaining your client base.

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