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Effective Complaint Handling

InterContinental Muscat Hotel,
Oman
Monday, October 15 - 2012
Tuesday, October 16 - 2012
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Event Description

The customers that we already have could be up to 5 times more profitable than the new ones. The customers' loyalty is critical to any organization since the business environment becomes more and more competitive. Creating and maintaining customer loyalty also depends on effective service recovery (when things go wrong during our interaction with the customer). In other words an effective complaint handling strategy, handling the questions, suggestions, there is the need for an effective customer's feedback system and a friendly service replacement policy. According to the 2004 National Complaints Culture survey (NCCS) carried out in London, 90% of consumers admit that they will repurchase from a company if their complaint is handled well.

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Organiser Contact Details

Precept Management Consultancy

PO Box 255
112 Ruwi
Oman
+968 24497123
+968 24497222
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