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Contact Centre Forum

Abu Dhabi
United Arab Emirates
Sunday, September 16 - 2012
Wednesday, September 19 - 2012
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Event Description

The Middle East has seen the contact centre industry evolve from basic call centres to multi- channel centres that communicate via the web, social media and live chats, as well as a move to large outsourced contact centres with hundreds of agents servicing customers worldwide. With these new approaches, there is an even greater challenge to provide a unified and high quality service. Featuring A Practical And Timely Agenda That Will Enable You To:

- Learn about new and innovative regional best practices
- Listen to case studies from award winning contact centres
- Discover and understand new technologies through dedicated round table sessions
- Attend the practical and applied workshop offering an enhanced learning experience
- Take away practical learnings from contact centre experts to be immediately implemented into your own contact centres

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Organiser Contact Details

IIR Holdings Ltd

Po Box 21743
Sultan Business Centre, Office 320
Dubai
United Arab Emirates
+971(4)3365161
+971(4)3352711
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