Contact Centre Competency, Certification and Collaboration Forum
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Event Description
Key Topics To Be Covered:
- Measuring Your Current Competency Levels.
- Developing A Realistic Plan to Raise Competency Levels & Plug Urgent Gaps.
- Crafting A Career Path-enhancing, Attrition reducing Certification Strategy.
- Supporting Rapid Development With A Congruent & Effective Quality Assurance Process.
- Building Your Call Centre's Value Proposition - The Only Way To Get Senior Management's Attention.
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Organiser Contact Details
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