New Fluke Networks tester troubleshoots most common end-user network issues
- United Arab Emirates: Monday, October 08 - 2012 at 14:30
- PRESS RELEASE
Fluke Networks announced the OneTouch AT Network Assistant, a new tool for network technicians that automates troubleshooting of the most common end-user issues in about a minute, greatly reducing the time it takes to close network trouble tickets and ensure end-user satisfaction.
The OneTouch AT tester combines that functionality into a customizable, handheld tool with a one-button auto test feature that offers users the fastest way to troubleshoot end-user issues that generally take up 25% of a network technician's workday to resolve.
"As a small team that's always on the go, we can't possibly have everything always at hand for network troubleshooting," said Tony Peffley, systems and network administrator for Elkhart County in Indiana. "At least, that's what I thought until I tried the OneTouch AT. All I can say is 'wow' - it really covers everything from basic cable testing to overall network performance on wired, wireless and fiber. So no matter what we face we're ready."
According to Fluke Networks' vice president of the enterprise network analysis business, Gary Ger, that is exactly the kind of response the Fluke Networks' innovation team had in mind when designing the OneTouch AT tester.
"Connectivity and performance problems can hide in a variety of places throughout the network, and today's frontline technician cannot be an expert in them all. When a trouble ticket is submitted, most organizations deploy a technician to fix the problem, but many do not have standardized testing processes, and today's tools can be complex and time consuming," Ger said. "The automated OneTouch AT was specifically designed to address these challenges, saving an organization, on average, approximately one man-week of troubleshooting each month."
The key features of the OneTouch AT include:
• One button auto test for faster problem identification
• Ability to test 802.11 a/b/g/n Wi-Fi, gigabit Ethernet copper and fiber
• In-line copper and fiber packet capture
• Cable wire mapping, Power-Over-Ethernet (PoE), and link testing
• Remote access for enhanced collaboration with colleagues to speed problem resolution
• Network and service performance analysis
• Standardized, automated test scripts to ensure even the most novice user can troubleshoot problems
• New form factor with smartphone touchscreen and enhanced ruggedness for durability in the field
The OneTouch AT Network Assistant will be available June 27.
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