Galadari Automobiles bags two awards from Mazda

Commenting on the achievement, Mr. Axel Dreyer, General Manager of GAL said: "We are delighted to be adjudged as the best distributor in the GCC region and global runner-up for the Customer Relationship Management Award. We have been making consistent efforts to raise the level of services across divisions and we thank Mazda Motor Corporation for the recognition. Galadari Automobiles is committed to excellence in sales, service and customer satisfaction. We are investing in state-of-the-art facilities. We have also been heavily investing in our technical staff in terms of continuous upgrading of their skills set catalysed by fast-paced product and technological innovation undertaken by Mazda. Besides, we are also focusing on various people skills and processes where customer experience can be enhanced."

Mr. Dreyer further added: "Galadari Automobiles' CRM department has been steadily focusing on realizing Mazda's Owner Communication Program to provide customers with a completely unique ownership experience. Our CRM call center regularly conducts customer satisfaction surveys, manages service reminders and after-service feedback, communicates promotions, manages complaints, addresses queries and other value-added services."

The GCC Distributor Facility and Performance Award is an integral part of MMC's approach towards continuous self-improvement and adoption of best practices across the GCC. The award is part of many initiatives aimed at continuously enhancing customer experience and satisfaction with the brand at every touch-point. The award primarily focuses on after-sales services and excellence in performance, processes, service facilities and management. The CRM Award holds great significance in translating Mazda's vision of continuous engagement of Mazda car owners and providing them a unique value driven experience.

Congratulating GAL for winning the awards, Mr. Wataru Nakazawa, General Manager of MMC Middle East said: "The GCC Distributor Facility and Performance Award is an in-depth analysis of systems, procedures and performances based on strict evaluation guidelines. We are happy that our distributor network is aligned with our vision of continuous enhancement. Being at the forefront of new product and technology developments, we draw immense strength from the fact that our distributors are able to match their skills with the latest innovation. Client relations management is one of the core components of our customer focus and the award recognizes best efforts in this direction. We are proud to have distributors like GAL who add great value to our brand's supply chain."

Sharing the credit with the GAL team, Mr. Dreyer further added: "The credit for these awards goes to the entire GAL workforce who continuously and diligently strived towards improving all aspects of our service and operations. The awards further motivate us to continue the good work."