GBM recognized by Cisco for Excellence in Customer Satisfaction in GCC

"Providing the best solutions for our customers is of paramount importance to us at GBM, and our partnership with Cisco strengthens our ability to do so. We value our relationship and are grateful to have received the Customer Satisfaction Excellence Gold Star, the highest distinction a partner can achieve within the Cisco Channel," said Hani Nofal, Director of Intelligent Network Solutions at GBM.

Founded in 1990, GBM is the leading IT solutions providers in the region, offering an extensive range of IT infrastructure solutions ranging from consulting, resource deployment, integration and after-sales support. Through a unique combination of local market presence, international level skills, a network of business partners and the access to the worldwide resources of IBM and Cisco, GBM consistently brings to its customers unparalleled IT business solutions.

"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate GBM for achieving outstanding customer satisfaction," said Chris Khouri, Regional Partner Sales Manager, Cisco UAE.

Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.

The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities - critical factors in choosing a trusted partner.