Infor opens Middle East support centre to help fuel regional growth

The support centre will be a key addition to Infor's existing 1600-strong support team who are based around the world to provide round-the-clock assistance to Infor's global customer base.

The new Middle East team now provides support to Infor's growth in the region, which includes a 36% planned increase in the number of regional partners. Sales efforts are focused on existing key growth areas including hospitals and complex project-based manufacturing industries, including refrigeration, air conditioning and water systems as well as utilities, public sector & government organisations.

"At Infor, we believe that support must be much more than simply reacting to incidents or providing software upgrades. We understand that the speed and quality of the information our applications provide are critical to our customers' operations and profitability," said Marylon McGinnis, senior vice president, global support, Infor.

"We know that our customers in the Middle East cannot afford to stand still so we are investing to ensure they receive the optimum local support service in local language and in the same time zone," added McGinnis.

Globally Infor has shown great momentum over the last 12 months with the appointment of 140 new partners and over 3,000 new customers, and revenues climbing to approximately $2.5bn.

"Infor is working to grow its presence in the Middle East," said Mike Hibbert, channel manager, MENA, Infor. "What's more we're winning lots of brand new clients most notably in hospitality and the discrete manufacturing sector where manufacturers make complex, often highly customized, high value, one-off products for customers. We're also winning and getting industry awards for our tremendous work in the rapidly growing healthcare industry and look forward to even more successes in the public sector with our new sales team in place. So this new local support team is a fantastic new service which will be warmly welcomed by our growing number of customers and partner network in the region."