Interactive Intelligence to host 'Best Practices for Evaluating a Contact Center Solution' industry web event

The 75-minute webcast, to be held Tuesday, Oct. 30 at 7:30 p.m. Gulf Standard Time (GST) will bring together leading industry analysts to discuss their best practices for the benefit of anyone contemplating a contact center purchase or upgrade.

The webcast, to be hosted by Interactive Intelligence Chief Marketing Officer, Joe Staples, will include the following expert presenters:

- Frost & Sullivan Principal Analyst, Nancy Jamison

- Gartner Research Vice President, Drew Kraus

- McGee-Smith Analytics Founder and Principal Analyst, Sheila McGee-Smith

- Nemertes Research Vice President and Service Director, Irwin Lazar

Webcast attendees will learn best practices covering the following presenter topics:

- Evaluating vendor viability

- The role of proactive customer communications in the selection mix

- Product architecture evaluation

- Considerations for cloud-based offerings

- The role of multichannel communications

- Assessing UC integration issues when evaluating a contact center solution

- Maximizing the value of vendor and customer reference site visits

The webcast will be conducted in a "talk show" format with viewers able to submit questions to presenters throughout the event.

"We designed this webcast to give contact centers insight into best practices developed by experts who have collectively conducted thousands of end-user engagements," Staples said. "Attendees will walk away with proven and practical methodologies that will help them save money and make the best possible contact center selection."

All webcast registrants will receive a free vendor comparison report from each presenting firm.