Intergence announces Global UX Managed Service at Gitex 2012

The new service uses Intergence's global monitoring platform of virtual agents to provide User Experience Reporting.

The service can alert users to issues which may affect their productivity, wherever they occur on the Internet, and also give the reason for the problem occurring, so as to prevent it happening again.

The analysis and insight that Intergence brings can be used in many areas relating to UX, from planning product launches in new regions through to SLA management.

The service allows businesses to be far more confident and proactive when tracking down impairments to user productivity, as well as predicting the impact of strategic changes such as locating new datacentres or application delivery planning - migrating from private networks to the Internet.

Rupert Ogilvie, Optimisation Consultant at Intergence, comments, "Improving poor user experience is an increasingly important driver for CIOs. Whilst it's relatively easy to install tools and collect data to measure the performance of servers and other equipment, it's the human experience, the 'Perceptual Quality' that really matters. Poor user experience can lead to frustration, low productivity and ultimately lost revenues, but knowing what will really help users means that scarce resources can be targeted more effectively."

"Many people think that the Internet is an inherently unstable place for business-critical functions, but this has changed and it needs to be reflected in people's outlooks. The Internet is generally no worse than any other delivery mechanism. With Intergence's UX Managed Service, customers can feel confident that they will be able to deliver the same high level of service that their customers will be used to, saving them money and guaranteeing the availability of their services," he added.