Juma Al Majid recognized as first customer friendly establishment in automotive sector

This recognition came after a series of innovative developments to Hyundai's line up of vehicles over recent years coupled with Juma Al Majid's continuous delivery of the highest standard of customer service and creation of a friendly atmosphere between the customers and the brand.

While accepting the awards, Khaled Issa, Chief Operating Officer, Juma Al Majid Group, said, "These awards reflect our core values. Hyundai's vision of "Modern Premium" is transferred through Juma Al Majid group's commitment to meet customers' transportation needs and beyond, while offering them a unique experience based on the exceptional services and products. We love what we sell and we love the people we sell it to. This is the mission and the ideology of Juma Al Majid in Hyundai division."

In 2012 Juma Al Majid/Hyundai made the decision to significantly increase the number of sales representatives in order to offer better and more efficient services to our clients; from sales to financial services or other related services under one roof.

"We have invested in a series of special training workshops for our human capital in order to increase their level of knowledge and competence. We want our customers to have a premium experience while visiting any of our showrooms across UAE," Issa added.

"Special focus has been placed on after sales services an area where Hyundai's reputation is already very high. In fact our CRM (Customer Relation Management) was rated #1 globally among all Hyundai distributors in 2011. Hyundai Juma Al Majid established an effective complaint management system; a state of the art facility independently operating and directly reporting to me. These investments have resulted in positive customer experience and these awards, which were based on the views of consumers, are the voices of our happy customers," he concluded.

The award ceremony was attended by Mohammed Lootah, Deputy Chief Executive Officer of CCCP, AbdulAziz Bin Hathboor, Direcotr of Consumer Protection, Khaled Issa, Chief Operating Officer of Juma Al Majid Group, Tony D. Ashton, President Hyundai, Juma Al Majid Est., and Mr. Faisal Yaseen, Sales General Manager Hyundai UAE, and Mr. Tamer Al Hakeem, Marketing General Manager - Hyundai UAE.