Key Account Management plays key role in enhancing DEWA's business relationships
- United Arab Emirates: Wednesday, September 19 - 2012 at 15:20
- PRESS RELEASE
In line with its corporate values to adopt best practices to raise customer satisfaction levels and quality of services offered, Dubai Electricity and Water Authority (DEWA) is improving business ties with key customers through enhancement of Key Account Management (KAM) functions within its Customer Relations departments to establish, maintain, and improve strong and efficient long-term business relationships.
KAM's core responsibilities include continuous updates to customers with latest offered services and improvements, facilitation and analysis of customers' feedback over level of services, proposing preventative and corrective measures accordingly, and measuring satisfaction levels rendered by DEWA to further enhance them. In order to achieve these objectives, a dedicated team of professionals has been allocated to provide the highest levels of services to key customers, including personal visits to better understand and anticipate their needs and expectations.
"KAM provides its services to customers, public and private sectors (industrial and commercial) as well as high-profile stakeholders. We cater to this elite customer base to ensure satisfaction levels match up to the world-class standards sought after by DEWA in line with Dubai Government's commitment to further strengthen quality and excellence," said Abdullah Al Hajri, EVP-Customer Services at DEWA.
In addition, KAM has conducted benchmarking studies for best practices with market leaders to study key customer strategies to further enhance DEWA services. DEWA intends to make the best use of KAM to enhance customer satisfaction.
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