MEDC revamps its billing process to serve its customers better and more efficiently
- Oman: Monday, January 14 - 2013 at 11:17
- PRESS RELEASE
Muscat Electricity Distribution Company is revamping its billing process in order to serve its customers better and more efficiently. Central to this objective is encouraging customers to read their own electricity meters and convey the readings directly to the company for billing purposes. Known globally as Self Meter Reading (SMR), the procedure gets customers directly involved in meter tallying for greater accuracy.
An array of communication channels such as smart phone applications, SMS, e-mail, e-portals, the MEDC website or its call centre are the options currently available to customers.
Commenting on the new service, Mansoor Bin Talib Al Hinai, the Chief Operations Officer, Supply, said, "We always endeavor to adopt the best practices in the industry to ensure top notch service for our customers. Self-meter reading is a good example of how MEDC responds to changing trends in technology and service in the attempt to provide better service."
He goes on to elaborate how the implementation of the new meter reading strategy will streamline electricity consumption cataloguing for more precise and accurate billing. Emphasising the trust MEDC places in its customers, he added "We believe that it is the people of the house who know best."
The whole process forms part of the `You know it better' campaign that MEDC is unleashing across Muscat urging customers to take the initiative when it comes to calculating electricity consumption in households. The rationale behind the idea is that there is no better score keeper of electricity usage in houses than the people of the house themselves.
By giving autonomy to its customers and empowering them to send in their respective meter readings directly to the company, MEDC is creating a positive change which will ensure accurate calculations rather than ones based on arbitrary estimates.
Customers can take their meter reading during a defined reading cycle from 15 to 25 from each month and send the same through any of the channels mentioned above. However, SMR is a voluntary option for MEDC customers and those who wish to continue availing of OIFC service may do so.
As a bonus, MEDC is giving customers a chance to win five iphone5s and five Samsung Galaxy S3s when they submit their readings each month. That is not all the company is also offering moderate discounts on accumulated bills while customers make the transition to the new process.
Customers can make use of the round-the-clock toll free customer service to enquire after their accounts, file complaints or give suggestions as well as to provide feedback on this service.
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