Interactive Intelligence to showcase latest contact centre technologies and trends at MECC '13
Interactive Intelligence Group Inc. , a global provider of unified IP business communications... Read full article »
Interactive Intelligence to grow business in Kuwait and Iraq through partnership signing with FutureTech
Interactive Intelligence Group Inc. (ININ), a global provider of unified IP business... Read full article »
Mobile technologies to change how call centers serve customers in Middle East
According to Interactive Intelligence, expansion of the mobile devices market in the Middle East... Read full article »
Interactive Intelligence to host 'Making the Business Case for Moving Your Contact Center to the Cloud' industry web event
Interactive Intelligence Group Inc., a global provider of unified IP business communications... Read full article »
Middle East businesses can leverage business process automation to increase efficiencies beyond the contact center
When most companies hear the term business process automation (BPA), they think about customer-... Read full article »
Increasing collaboration, deployment of cloud and remote access will drive unified communications and collaboration market in Middle East
According to a recent report issued by Frost and Sullivan entitled 'UCC Market Predictions for... Read full article »
Portugal's Urbanos appoints SHUAA as Middle East financial advisor
Urbanos Group, the majority shareholder of Groundforce Portugal, one of Portugals' most... Read full article »
Deployment of mobile self-service apps by Middle East enterprises key to customer service excellence
Middle East businesses tend to look at customer service as a cost to the company when in reality... Read full article »
Middle East enterprises should develop sound strategy and understand risks before moving to cloud, says expert
Post recession the trend that companies in the Middle East have been following has been to... Read full article »
Interactive Intelligence to host 'Customer Experience Excellence through Effective Contact Center Solutions' seminar in Saudi Arabia
Interactive Intelligence, a global provider of unified IP business communications and contact... Read full article »
Interactive Intelligence to host 'Best Practices for Evaluating a Contact Center Solution' industry web event
Interactive Intelligence Group Inc., a global provider of unified IP business communications... Read full article »
Interactive Intelligence to offer integration with Oracle sales and marketing cloud service
Interactive Intelligence Group Inc., a global provider of unified IP business communications... Read full article »
Interactive Intelligence participates at Saudi Arabia CIO Summit 2012
Interactive Intelligence Middle East, the regional arm of Interactive Intelligence, a global... Read full article »
Interactive Intelligence positioned in leaders quadrant of contact center infrastructure, worldwide report
Interactive Intelligence Group Inc., a global provider of unified IP business communications... Read full article »
Staff retention major issue in Middle East contact centres; technology can assist, says expert
The Contact Center industry in the Middle East is booming. With the onset of the social media... Read full article »
