Xceed Professional Services

Skills shortage causes service decline

Xceed Professional Services has identified a severe crunch in the skills of customer service... Read full article »

United Arab Emirates: Monday, May 28 - 2007 at 10:10

Telco market growth compels service improvement

Telecom operators in the region need to prepare for a surge in customer demands predicted to... Read full article »

United Arab Emirates: Wednesday, April 18 - 2007 at 10:46

Customer expectations exceed banks' service capabilities

Changing technologies are presenting a new challenge to Middle East banks to keep up with... Read full article »

Bahrain: Monday, February 12 - 2007 at 15:39

Ahmed Refky, managing director, Xceed Professional Services.

Experts warn of customer service decline during GITEX

Dubai's service industry must gear up heavily for GITEX 2006, to ensure the quality of service... Read full article »

United Arab Emirates: Sunday, November 12 - 2006 at 08:19

Global experts bring service excellence expertise to Middle East

Xceed Professional Services, the premier customer contact consulting practice in the MENA region,... Read full article »

United Arab Emirates: Sunday, October 29 - 2006 at 10:34

HE Sultan Al Mansoori with Dr. Adel Danish, Ahmed Refky and Cliff Moore.

Service standards impact customer turnover

Customer service built on global standards will become a critical success factor for any business... Read full article »

United Arab Emirates: Thursday, September 21 - 2006 at 14:19