in

Olympic Group boosts customer service with Oracle ERP applications

Oracle Corp. (Nasdaq: ORCL), the world's largest enterprise software company, today announced that Olympic Group, an Egypt-based vendor of household appliances, has chosen to implement three Oracle solutions to integrate its analysis, customer service and in-house application development functions: Oracle Discoverer Desktop Edition, Oracle Teleservice and Oracle Internet Developer Suite.





related stories
Ninety Olympic Group employees will use the new applications to automate their data access and customer relationship management (CRM) processes, while creating bespoke software for its business needs. The Oracle software will enable the company to access important data when and where it is needed and improve its service centre operation, thus increasing customer satisfaction.

Olympic Group made the decision to revamp its data and CRM systems in order to strengthen its position as the leading Egyptian provider of household appliances. 'The solutions we have chosen will improve our accessibility to customers and our understanding of their needs,' said Mr Remah Kamel, IT general manager, Olympic Group. 'Discoverer Desktop Edition will overhaul Olympic's analysis and reporting activities, while TeleService will bolster our service centre efficiency.'

Olympic Group evaluated software from a number of providers, but chose Oracle because of its global reputation as an innovative provider of productivity-focused ERP packages. The availability of reliable local support and impressive references from other Oracle customers in Egypt were also important factors in Olympic Group's decision.

By linking its reporting and analysis functions with customer outreach initiatives, Olympic Group can tailor its sales and service efforts to specific customer needs. The company anticipates greater customer retention and enhanced competitive advantage as two of the key benefits delivered by its new Oracle-based infrastructure.

Atef Helmy, managing director, Oracle Egypt, said 'TeleService is a robust application which streamlines every aspect of customer management and interaction, combining customer support elements with customer records for use by call centre staff. As an end user-facing enterprise, Olympic Group relies on the efficient handling of customer relationships, making this investment an important one for the success of the entire operation.'

Local Oracle partner Network Valley is implementing the software. The company will also provide training and ongoing maintenance support.




request information Log in to request more information from Oracle Middle East

Notes and media contacts

About Olympic Group
Olympic Group is a leading, innovative supplier of household appliances in Egypt. Its mission is to cater for its customers' ever-growing needs while enhancing the image of Egyptian products worldwide.

About Oracle Corp.
Oracle Corporation is the world's largest enterprise software company.
Christine H. Andersen Posted by Christine H. Andersen, Assistant News Editor
Monday, November 15 - 2004 at 17:51 UAE local time (GMT+4)

Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / Emap Limited.


Disclaimer:
Articles in this section are primarily provided directly by the companies appearing or PR agencies which are solely responsible for the content. The companies concerned may use the above content on their respective web sites provided they link back to http://www.ameinfo.com

Any opinions, advice, statements, offers or other information expressed in this section of the AME Info Web site are those of the authors and do not necessarily reflect the views of AME Info FZ LLC / Emap Limited. AME Info FZ LLC / Emap Limited is not responsible or liable for the content, accuracy or reliability of any material, advice, opinion or statement in this section of the AME Info Web site.

For details about submitting your stories, please read the guide - all content published is subject to our terms and conditions

Sponsored Links

Email newsletters »

Business Directory »

The news you choose

News and Articles »

Today's top stories »

 

Current Events »

Advertisement »