Focus on CRM
Putting CRM in context
- In today's tech-driven world, we have seen a rapid adoption of collaboration software to augment and add value to existing CRM investments. Emails flood our inboxes, schedulers track our lives, and mobile devices keep us in-the-know at all times.
- United Arab Emirates: Wednesday, July 19 - 2006 at 14:43 |
Will regional banks change their approach to CRM?
- The Middle East's financial services sector is at a critical juncture in its development, with more globalization and less protection on the way, new regulatory requirements on the horizon, changing customer demands, and increased competition among both regional and international banks.
- Tuesday, June 13 - 2006 at 13:57 |
Help yourself to CRM
- Ayman Abouseif, Managing Director for Gulf States, Oracle Corporation, discusses why self-service is still the path of least resistance for companies looking to improve the customer experience.
- Wednesday, May 31 - 2006 at 11:47 |
Is CRM for SMEs?
- Small businesses often believe the benefits of CRM are beyond their reach. Although these companies have a lower turnover and a smaller workforce than large enterprises, they often have the same business processes, some times the same disparate back-office systems and even the same complexity as large companies.
- United Arab Emirates: Saturday, May 27 - 2006 at 15:59 |
Strategic CRM can support business growth
- Small businesses often believe the benefits of CRM are beyond their reach. Although these companies have a lower turnover and a smaller workforce than large enterprises, they often have the same business processes, the same disparate back- office systems and the same complexity as large companies.
- United Arab Emirates: Monday, February 20 - 2006 at 11:26 |
Capturing customer intelligence
- Truly a single source of truth: Complete customer information is coming your way.
- Thursday, April 28 - 2005 at 09:36 |
Integration and the Customer Data Hub
- Despite the millions of dollars invested in sophisticated computer systems, most senior executives will confess that they do not have an up-to-the-minute view of their business.
- Sunday, January 23 - 2005 at 14:34 |
Making the case for internal CRM adoption
- It is no secret that gaining internal support and adoption for any new large-scale deployment of CRM is a challenge. Patrick Harris of Sealing Devices Inc, tells the story of how they converted resistors to believers as they implement Oracle CRM
- Wednesday, January 12 - 2005 at 08:49 |
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