Focus on CRM
The service industry is booming, but is customer service improving?
- The Middle East's business community is coming to grips with the concept of service, and the opportunities presented by service-based businesses.
- Monday, December 20 - 2004 at 09:16 |
Let's get real about building a better customer data model
- With companies now shaking off the aftereffects of the recent economic slowdown, many are taking a hard look at ways to improve performance and leverage their existing investments in Customer Relationship Management so they can join the rebound.
- Monday, October 25 - 2004 at 14:15 |
Real-time business intelligence in Banks
- A number of Middle East banks have cited improving customer profitability as a top priority, and are finding that having the right business intelligence tools to quickly make sound decisions is key.
- Thursday, July 22 - 2004 at 08:27 |
Get ready for a comeback
- How your sales force can prepare for the economic upturn by changing the way it relates to the customer. It's an old adage that what goes up must come down-but, generally, we can rely on it to bounce back up again at some point.
- Friday, April 09 - 2004 at 21:14 |
All-for-one and one-for-all
- Traditionally, sales organizations have fostered a spirit of 'friendly competition' to motivate their sales force, tying their incentive programs and territory allocations to individual achievement.
- Friday, October 24 - 2003 at 08:54 |
Field Service Automation: Turning a loss into a profit
- In many businesses, the service department shoulders much of the burden for profit generation. Often a company loses money on product sales as a deliberate strategy to gain market share with the hope that the after-market business will bring in the cash. So service managers are no strangers to margin pressures.
- Thursday, October 02 - 2003 at 18:55 |
How well do your customers treat you?
- A new idea has emerged to predict customer retention: Instead of measuring how well businesses are treating their customers, businesses are starting to measure how well customers are treating them.
- Saturday, September 13 - 2003 at 18:03 |
'All-For-One and One-For-All!' - How Automating CRM and Creating Shared Sales Processes Transformed a Force of Many Into a Team of One
- Traditionally, sales organizations have fostered a spirit of 'friendly competition' to motivate their sales force, tying their incentive programs and territory allocations to individual achievement.
- Tuesday, July 15 - 2003 at 08:51 |
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