Friday, July 25 - 2008
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Focus on CRM


  • Let's get real about building a better customer data model

  • With companies now shaking off the aftereffects of the recent economic slowdown, many are taking a hard look at ways to improve performance and leverage their existing investments in Customer Relationship Management so they can join the rebound.
  • Monday, October 25 - 2004 at 14:15 | readers' rating 5/10
  • Real-time business intelligence in Banks

  • A number of Middle East banks have cited improving customer profitability as a top priority, and are finding that having the right business intelligence tools to quickly make sound decisions is key.
  • Thursday, July 22 - 2004 at 08:27 | readers' rating 5/10
  • Get ready for a comeback

  • How your sales force can prepare for the economic upturn by changing the way it relates to the customer. It's an old adage that what goes up must come down-but, generally, we can rely on it to bounce back up again at some point.
  • Friday, April 09 - 2004 at 21:14 | readers' rating 4/10
  • All-for-one and one-for-all

  • Traditionally, sales organizations have fostered a spirit of 'friendly competition' to motivate their sales force, tying their incentive programs and territory allocations to individual achievement.
  • Friday, October 24 - 2003 at 08:54 | readers' rating 5/10
  • Field Service Automation: Turning a loss into a profit

  • In many businesses, the service department shoulders much of the burden for profit generation. Often a company loses money on product sales as a deliberate strategy to gain market share with the hope that the after-market business will bring in the cash. So service managers are no strangers to margin pressures.
  • Thursday, October 02 - 2003 at 18:55 | readers' rating 5/10
  • How well do your customers treat you?

  • A new idea has emerged to predict customer retention: Instead of measuring how well businesses are treating their customers, businesses are starting to measure how well customers are treating them.
  • Saturday, September 13 - 2003 at 18:03 | readers' rating 5/10
Index : Focus on CRM : Page 3
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