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'Social engineering' malware attacks on the rise in the UAE
Kaspersky Lab says it has seen nearly 3.5 million social engineered malware attacks in the UAE, within its security network alone.
Evolving technology, cost reductions drive Mena contact centre developments
Contact centres are being forced to evolve quickly to keep pace with the Middle East's rapidly evolving technological landscape. A new breed of consumers, armed with easy access to information, now have a myriad platforms on which to voice their opinion.
High broadband costs, lack of Arabic content slow Mena digital advancement
Digital progression in the Mena region is being slowed by high broadband costs, a lack of Arabic language content and sluggish e-commerce adoption, according to regional experts from Google and Yahoo.
Are Middle East IT networks ready for London 2012 Olympic fever?
The eyes of the world will be on the London 2012 Olympic Games in less than two months, and IT headaches have already started - not merely for event organisers, but for corporations globally.
Cloud contact centres: is a hosted unified solution right for you?
Cloud services provide scalable, cost-effective solutions, enabling greater stability in a tighter economic climate. Read any technology publication today and you'll see some mention of "cloud computing", but is the buzz surrounding cloud more than hype when it comes to your enterprise?
Study reveals barriers to cloud adoption, though services deemed essential
Fears of outages top the list of reasons why firms choose not to use cloud services, according to a new study by Alcatel-Lucent.
Data loss issues affect 82% of Mena businesses, infrastructure left outdated
Despite 82% of Middle East organisations experiencing data loss and/or system downtime, 18% are not confident in their ability to recover valuable data, according to a new survey by EMC. Consequently, revenue loss, employee productivity and customer confidence score high as key concerns for regional enterprises, while outdated backup systems, such as tape and CD Roms, are left in place.
Middle East telcos ready 'triple play' for voice, data, video services
Telecom operators in the Middle East are busy readying their networks for 'Triple Play' to provide voice, data and video services, without compromising on quality in order to meet new customer demands and competition.
EMC launches 42 Hybrid Cloud-focused products at major event opening
EMC yesterday introduced its largest-ever wave of new technologies, unveiling 42 cloud and big data focused products to 13,000 EMC World attendees in Las Vegas.
IT developments provide leap forward for education resources
High-speed broadband has the potential to provide a decisive leap forward in the competitive development of the UAE and wider region — particularly in the field of education.
Uncovering the hidden costs behind cloud computing
Many enterprises are unaware of the hidden costs associated with cloud computing, say experts, even though the market for cloud-based contact centre solutions is set to grow at a rate of about 18 - 20% over the next five years.
Identifying and monetising cloud computing's five customer types
For all the noise about cloud computing, many companies that sell cloud-based products and services still struggle to answer fundamental questions about how they will make money. To gain a foothold, providers have launched offers that appeal to the earliest adopters. Profitable growth has taken a backseat to being first to market.
Modernising data management is critical for virtualisation
High cost, ineffective backups and lengthy restore processes are the three most cited primary concerns surrounding the deployment of data protection solutions in virtual server environments, according to Commvault's annual end user virtualisation survey.
Sustainable solutions to reduce data centre energy consumption
Data centre energy consumption is an operational expense that can eventually surpass the original cost of the equipment itself. The increasingly higher cost of energy is being accompanied by the sustained growth in applications and the need for data. Accommodating such growth in ICT and data, while reducing an overall power profile, is fast becoming a primary concern for enterprises globally. Here, seven solutions are offered to help limit data centre energy consumption.
Mena mobile internet study shows increased uptake for mobile web, apps
More than half the respondents of a new survey indicated they access mobile sites and applications daily, with the frequency being higher amongst males - of whom 50% have downloaded at least 10 applications.
