Video streaming of the London 2012 Olympics during office hours will result in wasted bandwidth, system downtime and a decline in employee productivity that will ultimately lead to lost revenue, according to a new report.
The rapid rise of online payments is being matched by a surge in internet fraud in the Middle East, but there are various measures one can take to safeguard online banking and e-commerce, according to security experts.
Contact centres are being forced to evolve quickly to keep pace with the Middle East's rapidly evolving technological landscape. A new breed of consumers, armed with easy access to information, now have a myriad platforms on which to voice their opinion.
Cloud services provide scalable, cost-effective solutions, enabling greater stability in a tighter economic climate. Read any technology publication today and you'll see some mention of "cloud computing", but is the buzz surrounding cloud more than hype when it comes to your enterprise?
Despite 82% of Middle East organisations experiencing data loss and/or system downtime, 18% are not confident in their ability to recover valuable data, according to a new survey by EMC. Consequently, revenue loss, employee productivity and customer confidence score high as key concerns for regional enterprises, while outdated backup systems, such as tape and CD Roms, are left in place.
Telecom operators in the Middle East are busy readying their networks for 'Triple Play' to provide voice, data and video services, without compromising on quality in order to meet new customer demands and competition.
Many enterprises are unaware of the hidden costs associated with cloud computing, say experts, even though the market for cloud-based contact centre solutions is set to grow at a rate of about 18 - 20% over the next five years.
The Emirate of Kuwait is situated a the head of the Persian Gulf, and is bordered to the South by the Al Hasa desert region of Saudi Arabia, and Iraq which has a narrow exit to the port of Umm Qasr before the territory of Iran.