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Oracle: Social CRM comes of age
Over the past decade or more, Customer Relationship Management (CRM) has been the strategic approach that most companies had taken in trying to figure out how to supervise their customers' behavior. Typically, it was via technology and processes and analytic algorithms that were tied to an often amorphous management strategy. Gathering data about the customer and tracking all customer transactions were the way that CRM was used to ascertain the individual customer's thinking. But that is CRM 1.0 - traditional CRM.
Riverbed: Remote IT infrastructure consolidation
Fortune 1000 CIOs are making the strategic choice to consolidate remote site IT infrastructure into central data centres. They are compelled to move some or all remote file servers, email servers, backup, and other servers because through such site consolidation they can jointly address the need to reduce remote site operating costs and mandates for more rigorous security and compliance. The stumbling block to consolidation, however, is the severe impact on application performance as seen by remote users. Relocating local servers to a data center and connecting them across a wide area network (WAN) link often results in order-of-magnitude slowdowns to response times and data transfer rates. At these levels of delay business processes are impacted forcing site consolidation efforts to be stalled.
Intel case study: Mapping the globe from space
The Centre for Earth Observation (ESRIN), part of the European Space Agency, has a team of more than 600 scientists responsible for processing data from satellites. The information gathered is essential for understanding the environment and one primary importance is in preparing for and reacting to natural disasters. In order to do this it needs a powerful, reliable computing platform.
Red Hat: Scaling Oracle 10g in a Red Hat enterprise virtualisation environment
Server virtualisation offers tremendous benefits for enterprise IT organizations - server consolidation, hardware abstraction, and internal clouds deliver a high degree of operational efficiency. However, today, server virtualisation is not used pervasively in the production enterprise data center. Some of the barriers preventing wide-spread adoption of existing proprietary virtualisation solutions are performance, scalability, security, cost, and ecosystem challenges.
Smartworld: Building better businesses with unified communications
Enterprises of all sizes are seeking ways to improve their margins by providing better service to their clients, improving their productivity and reducing their costs. One way of achieving the above outcomes is for these enterprises to improve their communication and collaboration capabilities and integrate these technologies with their business processes. There is thus a growing interest in the offering of unified communications services.
Oracle: The financial services' do or die - networked consumer relevancy
The internet has changed the way consumers conduct business. Prior to making a purchase, consumers use social networking groups on the internet to obtain vendor recommendations, product reviews, and tips on good deals. They also use a variety of Web 2.0 technologies and tools — from blogs to chat rooms and social networking sites — to tell others about their experiences with companies. Such prevalent peer-to-peer consumer interaction has changed the way companies can attract new customers and retain existing ones.
Riverbed: Understanding the hidden caveats of network transparency
The term "transparency" has many meanings; more recently in the field of wide-area data services (WDS), transparency has come to be understood as the ability to preserve TCP/IP header information, including source and destination IP address, in the accelerated wide area network (WAN) traffic flow. The prevailing perception is that such a transparent WDS solution can be deployed without any modifications or reconfigurations to the pre-existing network infrastructure.
Red Hat: Scaling Microsoft Exchange in a Red Hat enterprise virtualisation environment
This Red Hat white paper describes the performance and scaling of an industry-standard Exchange application, Microsoft Load Generator (LoadGen), running in Microsoft Windows Server 2008 guests under Red Hat Enterprise Linux 5.4, using the KVM hypervisor. The host system was deployed on a Dell PowerEdge R71 0 G6 server equipped with 72 GB of RAM and comprising dual sockets each with a 2.53GHz Intel Xeon E5540 (Nehalem) processor with support for hyper-threading technology, totaling eight cores and 16 threads.
Kenexa: Integrated Talent Management framework
Integrated talent management (ITM) is a major focus for many organisations today, and is one of the most pressing issues facing HCM software and service providers. Even though the current economic downturn has dramatically impacted short‐term organisational growth and staffing plans, firms across the globe are concerned over the long‐term with finding enough skilled labour to accomplish their business objectives.
Riverbed: Proxy file service - providing continued access to files after WAN failure
The Proxy File Service (PFS) is a feature that allows storing local copies of files at the remote site in an integrated virtual file server resident on the Steelhead appliance. This optional capability leverages some of the integrated disk capacity to store file-based data in a format that allows them to be retrieved by Network Attached Storage (NAS) clients. There are advantages as well as drawbacks to using the PFS capability, and each Riverbed user must individually evaluate their own needs and requirements to determine whether PFS is appropriate for use in your network environment.
Epicor: Ice 2.0 next-generation business architecture
No two businesses are exactly alike and therefore business software must be able to adapt to distinctive processes and polices. Quite often, the technology that helped automate an enterprise in the past is the same technology that keeps it trapped today - unable to adjust to changing business needs or the ebb and flow of the global economy. The business technologies of tomorrow need to be agile, intuitive, compliant and manageable, and the time to chart this course is now.
Riverbed: The importance of WAN optimisation for disaster recovery
Creating a disaster recovery (DR) environment for back office systems was difficult to begin with, requiring large amounts of data to be transferred over a network. An increasing reliance on distributed systems and productivity applications has only made it harder. WAN optimisation has proven to be a critical enabler in DR environments. Regardless of the current state of your DR solution, WAN optimisation technology could have a positive impact on the efficiency and success rates of existing solutions and may even serve as a catalyst that increases the feasibility of creating a more robust DR solution.
Tandberg: An emerging triple play - video communications, managed services and unified communications
An intriguing triple-play is emerging - the combination of video communications, managed services and unified communications - to create a new approach to inter- and intra-company collaboration and operational excellence. Video communications is going through a significant transformation based on the great improvements in equipment, the widespread availability of lower cost and higher speed networks and the increase in user expectations which raises the bar for experience-affecting service attributes.
Netapp: Storage infrastructure for cloud computing
Cloud computing is rapidly becoming a reality, and forward-thinking IT organisations are moving quickly to evolve existing IT infrastructures to include cloud capabilities that provide IT as a Service (ITaaS). Shared cloud infrastructure has created new requirements for secure multi-tenancy, service automation, data mobility, storage efficiency, and integrated data protection.
Riverbed: Five steps to successful IT consolidation and virtualisation
Virtualisation is seen as a fundamental enabling technology for consolidation, allowing each server to be much more efficient utilized and giving more flexibility to the infrastructure. Organizations are rapidly evaluating and implementing virtualisation as they look to further consolidate and reduce the hardware footprint in their IT environment. Together consolidation and virtualisation are said to produce these benefits with nothing more than a small one-time effort of some time and money, but can you believe the hype?
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